ENGLISH

Textbook of front office management and operations

By Sudhir Andrews

Book information

Publisher
Tata McGraw-Hill
Year
2008
ISBN
9780070655768, 0070655766
Language
english
Format
PDF
Filesize
12 MB (12270434 bytes)
Pages
\487
Time added
2020-05-03 10:12:02

Description

Title Contents 1 The Tourism and Hospitality Industry 2 Hotel Management and Orginasation 3 Front Office Management 4 Reservations 5 Reception 6 Uniformed Services 7 Concierge Services 8 Guest Relation Executive 9 Telecommunications 10 Front Office Cashier 11 Night Audit 12 Yield Management 13 Quality Guest Service 14 Managing Front Office Human Resources 15 Interpersonal Communication Appendix 1 Answers to Quizzess Appendix II Major International Airlines of the World Appendix III Classification Criteria of Hotels Appendix IV Currencies of the World Appendix V Glossary References

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