ENGLISH

Managing Knock Your Socks Off Service

By Ron , Bell , Chip R.;Zemke

Book information

Publisher
AMACOM - American Management Association
ISBN
9780814432044, 0814432042
Language
english
Format
EPUB
Filesize
2 MB (2129046 bytes)
Edition
3e edition
Pages
13 min\0
Time added
2020-07-26 19:24:52
BUSINESS & ECONOMICS--Customer Relations;Customer

Description

The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.;Chip Bell, author of Managing Knock Your Socks Off Service, discusses the changes in customer service and the traditional ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal then ever and expect their shopping experience to be top-notch. Internal company relationships tend to affect how the company interacts with their customers, which has led to the trend of employers hiring employees who are knowledgeable about the products they sell.

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