Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

By Stephen Coscia (Author)

Book information

Publisher
CRC Press
Year
1999
ISBN
9781578200467, 9781482280661, 9781138412224, 9780080948799, 9780429079559
DOI
10.1201/9781482280661
Format
PDF
Filesize
13 MB (14150067 bytes)
Edition
5
Pages
\141
Time added
2020-10-06 04:24:42
Computer Science;Information & Communication Techn

Description

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect

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