ENGLISH

Caring for the Customer Super Series, Fourth Edition

By Institute of Leadership & Mana

Book information

Publisher
Pergamon Flexible Learning
Year
2002
ISBN
0750658401, 9780750658409, 9780080476391
Open Library ID
OL9578049M
Language
english
Format
PDF
Filesize
787 kB (806222 bytes)
Series
ILM Super Series
Edition
4
Pages
120\117
Topic
Biology Genetics
Time added
2011-04-20 14:05:05

Description

With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development. *Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management *Well-structured and easy to follow *Fully revised and updated

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