ENGLISH

Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

By Ronald J. Baker

Book information

Publisher
Wiley
Year
2006
ISBN
0471752940, 9780471752943, 9780470056271
Open Library ID
OL24266181M
Language
english
Format
PDF
Filesize
2 MB (2035574 bytes)
Edition
1
Pages
209\209
Time added
2011-08-31 04:54:40

Description

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

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