ENGLISH

Self-Service in the Internet Age: Expectations and Experiences

By Celia T. Romm , Dave Oliver (auth.) , Fay Sudweeks , Celia Romm Livermore , David Oliver (eds.)

Book information

Publisher
Springer-Verlag London
Year
2009
ISBN
1848002068, 9781848002067, 9781848002074
DOI
10.1007/978-1-84800-207-4
LCC
HE7581 .S45 2009
Open Library ID
OL23533145M
Language
english
Format
PDF
Filesize
2 MB (2311165 bytes)
Series
Computer Supported Cooperative Work
Edition
1
Pages
276\281
Topic
Computers
Scanned
yes
Time added
2010-02-18 13:16:04
Information Systems Applications (incl.Internet);

Description

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.

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