ENGLISH

Human factors and web development

Book information

Publisher
Lawrence Erlbaum Associates
Year
2002
ISBN
0805842217, 9780805842210, 0805842225, 9780805842227, 1410606384, 9781410606389
Language
english
Format
PDF
Filesize
4 MB (4062905 bytes)
Edition
2
Pages
352\355
Time added
2013-06-30 00:46:16

Description

Due to the ever-changing technological landscape and the global integration of the Internet in schools, libraries, homes, and businesses, the content of this second edition changed significantly. Since many computer users are connected at both home and work, the Web has transformed communication; consumption patterns; and access to business, politicians, and neighbors halfway around the world. With numerous books on user-friendly Web sites, the editor's challenge was to deliver a volume with a radically different snapshot of the research being conducted at the beginning of the 21st century. The chapters in this book provide many answers to critical questions and propose thought-provoking research ideas for the future. Corporate and academic practitioners, as well as their doctoral fellows and graduate students from around the globe contributed their time, expertise, and unique research practices. Together, they collectively provide another comprehensive resource that the growing community of human factors and Web development experts can share. The editor's hope is that this book will inspire leading-edge research on accessible Web applications or other topics in the coming years. Book Cover......Page 1 Title......Page 4 Copyright......Page 5 Contents......Page 6 Preface......Page 8 Contributors......Page 10 I Digital Strategy: Planning in the 21st Century......Page 12 1 Introduction......Page 14 2 Universal Usability and the WWW......Page 32 3 A Cultural Comparison of Website Design From a Usability Engineering Perspective......Page 58 II Analyze Phase: Techniques and Processes......Page 72 4 Cost-Justifying Web Usability......Page 74 5 Web User Interface Development at Oracle: How the Evolution of the Platform Influenced Our Products’ Human-Factors Efforts......Page 100 6 Usability Metrics......Page 112 7 Learning About the User Experience on the Web With the Phone Usability Method......Page 134 III Design and Evaluation Phases—Research in Ease-of-Use and Innovative Perspectives......Page 156 8 Cognition and the Web: Moving From Theory to Web Design......Page 158 9 Designing Improved Error Messages for Web Browsers......Page 178 10 Character Grid: A Simple Repertory Grid Technique for Website Analysis and Evaluation......Page 194 11 Eye-Hand Coordination During Web Browsing......Page 218 12 Designing Friction-free Experience for E-commerce Sites......Page 236 13 Web Support for Context-sensitive Interaction......Page 252 14 Scent of the Web......Page 276 15 Live Help Systems......Page 298 16 Trust in Cyberspace......Page 322 Author Index......Page 334 Subject Index......Page 341

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