ENGLISH

Process Mapping and Management (Information Systems Collection)

By Sue A. Conger

Book information

Publisher
Business Expert Press
ISBN
9781606491294, 1606491296, 9781606491300, 160649130X
Language
english
Format
EPUB
Filesize
5 MB (4727643 bytes)
Pages
488\0
Library
Mobilism
Time added
2023-07-11 04:06:33

Description

Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

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