Ego, Authority, Failure: Using Emotional Intelligence Like a Hostage Negotiator to Succeed as a Leader

Description

A Gallup study found that 50% of resigning employees did so "to get away from their manager...." The ones who don't quit become disengaged; creating a negative work environment costing U.S. companies billions in lost productivity each year.Leaders in the 21st century need to understand that technical skills are not enough to be an effective manager. They need to able to demonstrate Tactical Empathy to create a more productive environment. This book introduces readers to the fundamentals of Hostage Negotiator-Leadership (HNL) which has, as its foundation, Tactical Empathy. Inside, you'll learn 12 simple-to-execute skills that, if applied immediately, will have you operating at a level higher than most.Ego, Authority, Failure was written for leaders who want actionable techniques to build trust-based influence in order to motivate and inspire. It is also shares cautionary tales for those in denial about the damage their ego and authority has on their organization. Forward Introduction How To Read This Book Chapter 1 Chapter 2 Part I The Core Principles of Hostage Negotiator-Leadership Chapter 3 Chapter 4 Chapter 5 Chapter 6 PART II Ego and Authority Chapter 7 Chapter 8 Chapter 9 Chapter 10 Part III Chapter 11 Chapter 12 Chapter 13 Chapter 14 Chapter 15 Acknowledgments Appendix/Citations