Unified Communications For Dummies

Description

Wiley Publishing, Inc.,2009, 48p Today’s tough global economy is forcing companies everywhere to look for innovative new solutions to help them reduce costs, increase productivity, and improve customer satisfaction and loyalty. Unified Communications (UC) is one such solution that integrates many various business communications technologies and applications. UC also empowers an increasingly mobile workforce in a virtual workplace, allowing large companies and enterprises to achieve their business objectives (and much more) from virtually anywhere. Unified Communications For Dummies, Avaya 2nd Custom Edition, provides an overview of UC: what it is, what capabilities and benefits it can provide for your company, and how to implement it successfully. The book is written for nontechnical readers such as executives and key managers (CFOs, CIOs, line of business managers, operations managers) in medium to large enterprises (defined here as a business or organization with more than 250 employees). Introduction About This Book Icons Used in This Book Where to Go from Here Recognizing the Challenges of Today’s Business Environment Exploring Global Trends Doing More with Less And This Is Unified Communications! One Day in the Life of Walking Your Customer’s Walk Planes, Trains, and Automobiles: A Mobile Sales Executive . Stepping into an IT Director’s Role Getting to Know the Info Worker Staying Connected with Unified Communications Keeping It Simple with One Number for Everything Letting Others Know How and When to Reach You Getting Everyone Together with Conference Calling Cutting the Cord and Going Mobile Routing Calls Intelligently with Call Coverage Sending (And Receiving) the Right Message Exploring the Business Benefits of Unified Communications Reducing Costs Increasing Productivity Improving Customer Service and Satisfaction