Designing Integrated Care Ecosystems: A Socio-Technical Perspective

Description

This book brings together research and theory about integrated care ecosystems with modern Socio-Technical Systems Design. It provides a practical framework for collaborative action and the potential for better care in every sense. By combining the aspirations, information, resources, activities, and the skills of public and private organizations, independent care providers, informal care givers, patients and other ecosystem actors, this framework makes possible results that none of the parties concerned can achieve independently It is both a design challenge and a call for innovation in how we think about health care co-creation. Illustrative stories from many countries highlight different aspects of integrated care ecosystems, their design and their functioning in ways that allow us to push the operating frontiers of what we today call our health care system. It explains what it means to design higher levels of coordination and collaboration into fragmented care ecosystems and explores who the participants should and can be in that process. Written for a broad audience including researchers, professionals, and policy makers, this book offers readers new thinking about what outcomes are possible and ways to achieve them. Front Matter ....Pages i-xviii Front Matter ....Pages 1-1 Introduction (Ezra Dessers, Bernard J. Mohr)....Pages 3-5 Why Do We Need Integrated Care? (Ezra Dessers, Bernard J. Mohr)....Pages 7-12 Integrated Care Ecosystems (Ezra Dessers, Bernard J. Mohr)....Pages 13-23 Designing from a Socio-Technical Systems Perspective (Bernard J. Mohr, Ezra Dessers)....Pages 25-48 Front Matter ....Pages 49-49 Connected Relationships: Development and Implementation of an Integrated Care Ecosystem Within the United Kingdom (Anna Thomson)....Pages 51-65 “Primary Care Plus” in the Netherlands: Ecosystem Care Integration from a Socio-Technical Perspective (Peggy Goris)....Pages 67-81 Starting Small, Learning as You Grow: Relational-Emergent Health Service Ecosystem Design (Jake Jennings, Ellen W. Raboin)....Pages 83-94 Designing Primary Care Ecosystems in Belgium: Early Reflections (Ezra Dessers, Mieke Van Gramberen)....Pages 95-106 Designing Smart Network Teams: Supporting Caregivers for People Living at Home (Frank O. Verschuur)....Pages 107-123 Designing Care Innovation Ecosystems: The Care Living Labs in Flanders (Belgium) (Sam Pless, Yennef Vereycken, Ezra Dessers)....Pages 125-135 Integrated Care Ecosystems in Singapore (Milawaty Nurjono, Hubertus J. M. Vrijhoef)....Pages 137-150 Building an Accountable Health Community in Baltimore City: Early Steps (Sonia Sarkar, Mike Fried)....Pages 151-160 Thinking, Acting and Organizing Differently: The Ruwaard Experiment (Sandra de Loos, Susanne Smits)....Pages 161-172 Designing Networks for Integrated Care Within the Belgian Mental Health Care Ecosystem (Christiane Sels, Geert Van Hootegem)....Pages 173-187 Co-creating Value in the Diabetic Foot Care Ecosystem (Chris Lawer)....Pages 189-200 Hospitals Within Ecosystems: Designing a University Hospital as Part of an Integrated Care Ecosystem (Arie Versluis)....Pages 201-214 Designing a Cardiac Surgery Patient Pathway: One Step Towards an Integrated Care Ecosystem (Todorka Kostadinova, Plamen Panayotov, Daniela Panayotova, Liya Panayotova)....Pages 215-227 Combining Architectural and Social System Design Tools to Deepen the Dialogue Among Ecosystem Actors (Ron Smith, Bernard J. Mohr)....Pages 229-240 Blockchain: A Necessary Building Block for Integrated Care Ecosystems? (Steven Dhondt)....Pages 241-249 Front Matter ....Pages 251-251 Towards a Socio-Technical Framework for Designing Integrated Care Ecosystems (Bernard J. Mohr, Ezra Dessers)....Pages 253-286 Conclusion (Ezra Dessers, Bernard J. Mohr)....Pages 287-290