Management Information Systems: Moving Business Forward

Description

The 4th Edition of Management Information Systems promotes active learning like no other text in the market. Each chapter is comprised of tightly coupled concepts and section-level student activities that transport your students from passively learning about IS to doing IS in a realistic context. The integration of Microsoft Excel and Access exercises at the end of every chapter enables students to practice their Microsoft application skills in the context of the chapter material. Cover Preface Acknowledgments Brief Contents Contents Chapter 1: Introduction to Information Systems Opening Case Introduction 1.1 Why Should I Study Information Systems? The Informed User—You! IT Offers Career Opportunities Managing Information Resources 1.2 Overview of Computer-Based Information Systems Types of Computer-Based Information Systems 1.3 How Does IT Impact Organizations? IT Impacts Entire Industries IT Reduces the Number of Middle Managers IT Changes the Manager’s Job Will IT Eliminate Jobs? IT Impacts Employees at Work 1.4 Importance of Information Systems to Society IT Affects Our Quality of Life The Robot Revolution Is Here Now Improvements in Healthcare Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 2: Organizational Strategy, Competitive Advantage, and Information Systems Opening Case Introduction 2.1 Business Pressures, Organizational Responses, and Information Technology Support Business Pressures Organizational Responses 2.2 Competitive Advantage and Strategic Information Systems Porter’s Competitive Forces Model Porter’s Value Chain Model Strategies for Competitive Advantage Business–Information Technology Alignment Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 3: Data and Knowledge Management Opening Case Introduction 3.1 Managing Data The Difficulties of Managing Data Data Governance 3.2 The Database Approach The Data Hierarchy The Relational Database Model 3.3 Big Data Defining Big Data Characteristics of Big Data Issues with Big Data Managing Big Data Putting Big Data to Use Big Data Used in the Functional Areas of the Organization 3.4 Data Warehouses and Data Marts Describing Data Warehouses and Data Marts A Generic Data Warehouse Environment 3.5 Knowledge Management Concepts and Definitions Knowledge Management Systems The KMS Cycle Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 4: Telecommunications and Networking Opening Case The Problem Proposed Solutions The Results Introduction 4.1 What Is a Computer Network? Local Area Networks Wide Area Networks Enterprise Networks 4.2 Network Fundamentals Communications Media and Channels Network Protocols Types of Network Processing 4.3 The Internet and the World Wide Web Accessing the Internet The Future of the Internet The World Wide Web 4.4 Network Applications: Discovery Search Engines and Metasearch Engines Publication of Material in Foreign Languages Portals 4.5 Network Applications: Communication Electronic Mail Web-Based Call Centers Electronic Chat Rooms Voice Communication Unified Communications Telecommuting 4.6 Network Applications: Collaboration Crowdsourcing Electronic Teleconferencing and Video Conferencing 4.7 Network Applications: Educational E-Learning and Distance Learning Virtual Universities Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 5: Business Analytics Opening Case Introduction 5.1 Managers and Decision Making The Manager’s Job and Decision Making Why Managers Need IT Support A Framework for Computerized Decision Analysis 5.2 The Business Analytics Process The Scope of Business Analytics 5.3 Business Analytics Tools Excel Multidimensional Analysis or Online Analytical Processing Data Mining Decision Support Systems 5.4 Business Analytics Models: Descriptive Analytics, Predictive Analytics, and Prescriptive Analytics Descriptive Analytics Predictive Analytics Prescriptive Analytics Presentation Tools Summary Chapter Glossary Discussion Questions Closing Case 1 Closing Case 2 Chapter 6: Ethics and Privacy Opening Case Introduction 6.1 Ethical Issues Ethical Frameworks Ethics in the Corporate Environment Ethics and Information Technology 6.2 Privacy Electronic Surveillance Personal Information in Databases Information on Internet Bulletin Boards, Newsgroups, and Social Networking Sites Privacy Codes and Policies International Aspects of Privacy Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 7: Information Security Opening Case Introduction 7.1 Introduction to Information Security 7.2 Unintentional Threats to Information Systems Human Errors Social Engineering 7.3 Deliberate Threats to Information Systems Espionage or Trespass Information Extortion Sabotage or Vandalism Theft of Equipment or Information Identity Theft Compromises to Intellectual Property Software Attacks Alien Software Supervisory Control and Data Acquisition Attacks Cyberterrorism and Cyberwarfare 7.4 What Organizations Are Doing to Protect Information Resources 7.5 Information Security Controls Physical Controls Access Controls Communications Controls Business Continuity Planning Information Systems Auditing Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 8: Social Computing Opening Case Introduction 8.1 Web 2.0 Tagging Really Simple Syndication Blogs Microblogging Wikis Social Networking Web Sites Enterprise Social Networks Mashups 8.2 Fundamentals of Social Computing in Business Benefits and Risks of Social Commerce Collaborative Consumption 8.3 Social Computing in Business: Shopping Ratings, Reviews, and Recommendations Group Shopping Shopping Communities and Clubs Social Marketplaces and Direct Sales 8.4 Social Computing in Business: Marketing Advertising Market Research Conducting Market Research Using Social Networks 8.5 Social Computing in Business: Customer Relationship Management 8.6 Social Computing in Business: Human Resource Management Recruiting Onboarding Employee Development Finding a Job Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 9: E-Business and E-Commerce Opening Case Introduction 9.1 Overview of E-Business and E-Commerce Definitions and Concepts Types of E-Commerce Major E-Commerce Mechanisms Electronic Payment Mechanisms Benefits and Limitations of E-Commerce 9.2 Business-to-Consumer (B2C) Electronic Commerce Electronic Storefronts and Malls Online Service Industries Issues in E-Tailing 9.3 Business-to-Business (B2B) Electronic Commerce Sell-Side Marketplaces Buy-Side Marketplaces Electronic Exchanges 9.4 Ethical and Legal Issues in E-Business Ethical Issues Legal and Ethical Issues Specific to E-Commerce Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 10: Wireless, Mobile Computing, and Mobile Commerce Opening Case Introduction 10.1 Wireless Technologies Wireless Devices Wireless Transmission Media Wireless Security 10.2 Wireless Computer Networks and Internet Access Short-Range Wireless Networks Medium-Range Wireless Networks Wide-Area Wireless Networks It’s Personal: Wireless and Mobile 10.3 Mobile Computing and Mobile Commerce Mobile Commerce Mobile Commerce Applications 10.4 The Internet of Things Radio-Frequency Identification Examples of the Internet of Things in Use Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 11: Information Systems within the Organization Opening Case Introduction 11.1 Transaction Processing Systems 11.2 Functional Area Information Systems Information Systems for Accounting and Finance Information Systems for Marketing Information Systems for Production/Operations Management Information Systems for Human Resource Management Reports 11.3 Enterprise Resource Planning Systems ERP II Systems Benefits and Limitation of ERP Systems Implementing ERP Systems Enterprise Application Integration 11.4 ERP Support for Business Processes The Procurement, Fulfillment, and Production Processes Interorganizational Processes: ERP with SCM and CRM Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 12: Customer Relationship Management Opening Case Introduction 12.1 Defining Customer Relationship Management Customer Touch Points Data Consolidation 12.2 Operational Customer Relationship Management Systems Customer-Facing Applications Customer-Touching Applications 12.3 Other Types of Customer Relationship Management Systems On-Demand CRM Systems Mobile CRM Systems Open-Source CRM Systems Social CRM Real-Time CRM Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 13: Supply Chain Management Chapter Opening Case Introduction 13.1 Supply Chains The Structure and Components of Supply Chains 13.2 Supply Chain Management The Push Model Versus the Pull Model Problems Along the Supply Chain Solutions to Supply Chain Problems 13.3 Information Technology Support for Supply Chain Management Electronic Data Interchange (EDI) Extranets Portals and Exchanges Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Chapter 14: Acquiring Information Systems and Applications Opening Case The Business Problem The Solution The Results Introduction 14.1 Planning for and Justifying IT Applications IT Planning Evaluating and Justifying IT Investment: Benefits, Costs, and Issues 14.2 Strategies for Acquiring IT Applications Purchase a Prewritten Application Customize a Prewritten Application Lease the Application Application Service Providers and Software-as-a-Service Vendors Use Open-Source Software Outsourcing Continuous Development Employ Custom Development 14.3 Traditional Systems Development Life Cycle Systems Investigation Systems Analysis Systems Design Programming and Testing Implementation Operation and Maintenance 14.4 Alternative Methods and Tools for Systems Development Joint Application Design Rapid Application Development Agile Development End-User Development Tools for Systems Development Summary Chapter Glossary Discussion Questions Problem-Solving Activities Closing Case 1 Closing Case 2 Plug It In 1: Business Processes and Business Process Management PI1.1 Business Processes Cross-Functional Processes Information Systems and Business Processes PI1.2 Business Process Improvement, Business Process Reengineering, and Business Process Management Summary Chapter Glossary Discussion Questions Plug It In 2: Hardware and Software Introduction PI2.1 Introduction to Hardware Strategic Hardware Issues Computer Hierarchy Input and Output Technologies The Central Processing Unit How the CPU Works Advances in Microprocessor Design Computer Memory PI2.2 Introduction to Software Software Issues Systems Software Application Software Summary Glossary Discussion Questions Problem-Solving Activities Plug It In 3: Fundamentals of Relational Database Operations Introduction PI3.1 Query Languages PI3.2 Entity–Relationship Modeling PI3.3 Normalization and Joins Summary Glossary Discussion Questions Plug It In 4: Cloud Computing PI4.1 Introduction PI4.2 What Is Cloud Computing? Cloud Computing Characteristics PI4.3 Different Types of Clouds Public Cloud Private Cloud Hybrid Cloud Vertical Clouds PI4.4 Cloud Computing Services Infrastructure as a Service Platform as-a-Service Software-as-a-Service PI4.5 The Benefits of Cloud Computing Benefit 1: Cloud Computing Has a Positive Impact on Employees Benefit 2: Cloud Computing Can Save Money Benefit 3: Cloud Computing Can Improve Organizational Flexibility and Competitiveness PI4.6 Concerns and Risks with Cloud Computing Concern 1: Legacy IT Systems Concern 2: Reliability Concern 3: Privacy Concern 4: Security Concern 5: The Regulatory and Legal Environment Concern 6: Criminal Use of Cloud Computing PI4.7 Web Services and Service-Oriented Architecture Summary Glossary Discussion Questions Problem-Solving Activities Plug It In 5: Artificial Intelligence PI5.1 Introduction to Artificial Intelligence PI5.2 Artificial Intelligence Technologies Expert Systems Machine Learning Deep Learning Neural Networks PI5.3 Artificial Intelligence Applications Computer Vision Natural Language Processing Robotics Speech recognition Intelligent Agents Summary Chapter Glossary Discussion Questions Problem-Solving Activities Plug It In 6: Project Management PI6.1 Project Management for Information Systems Projects PI6.2 The Project Management Process Project Initiation Project Execution Project Monitoring and Control Project Completion Project Management Failure Enabling Project Management Success PI6.3 The Project Management Body of Knowledge Summary Glossary Discussion Questions Collaboration Exercise PI6.1 Problem-Solving Activities Plug It In 7: Protecting Your Information Assets PI7.1 How to Protect Your Assets: The Basics PI7.2 Behavioral Actions to Protect Your Information Assets General Behavioral Actions What to Do in the Event of Identity Theft PI7.3 Computer-Based Actions to Protect Your Information Assets Determining Where People Have Visited on the Internet Using Your Computer The Dangers of Social Networking Sites Determining If Your Computer Is Infected Computer Actions to Prevent Malware Infections Protecting Your Portable Devices and Information Other Actions That You Can Take on Your Computer Protecting Your Privacy Preparing for Personal Disasters Wireless Security Mobile Security Summary Discussion Questions Problem-Solving Activities Index EULA