Personal Conflict Management: Theory and Practice

Description

Personal Conflict Management, 2nd edition details the common causes of conflict, showcases the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. This book also explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media. The volume caps off its investigation of interpersonal conflict with chapters that: provide tools to analyze one’s conflicts and better choose strategic responses; examine the role of anger and apology during conflict; explore mediation technique; and evaluate how conflict occurs in different situations such as family, intimacy, work, and social media. Cover Title Copyright Contents List of Toolbox Resources List of Cases Preface Acknowledgments Section I: The Nature of Interpersonal Conflict and Its Causes 1 Conflict in Everyday Life What Is Interpersonal Conflict? Interpersonal Conflict Is Different From Argument Seven Assumptions About Interpersonal Conflict Beneficial Aspects of Interpersonal Conflict Summary Chapter Resources 2 Conflict Management Theories The Purpose of Theory Nature Versus Nurture Communication Theory Theories Influencing Conflict Management Studies Summary Chapter Resources 3 Competitive and Cooperative Conflict Approaches The Competitive World The Cooperative Approach Interests Versus Positions Which Approach to Conflict Is Best? Supportive and Defensive Climates Summary Chapter Resources 4 Causes of Conflict Conflict Topics Are Not Necessarily Conflict Causes Conflict Behaviors Are Motivated by Reasons That Make Sense Conflict Behaviors Are Learned Goal Interference Causes Conflict Four Main Goals During Conflict Perception Patterns Affect How Goals Are Interpreted Goals Are Dynamic Skills to Enhance Goal Analysis and Development Summary Chapter Resources 5 How Sex/Gender, Race, Culture, and Generation Affect Conflict Sex/Gender Race Culture Age and Generation The Taking of Privilege Mastering Conflict Management Research Summary Chapter Resources 6 How Power, Trust, and Humor Affect Conflict Power Trust Humor Sources of Conflict Patterns Summary Chapter Resources Section II: Conflict Management Skills 7 Listening and Seeking Information The Listening Process Barriers to Effective Listening Listening in Competitive and Cooperative Bargaining Types of Listening Eight Steps for Effective Listening During Conflict Summary Chapter Resources 8 Conflict Style and Emotional Intelligence What Is Style? Personality Styles Conflict Management Styles Communication Styles That Impact Conflict Conversational Style Emotional Intelligence Transforming Dysfunctional Communication Summary Chapter Resources 9 Negotiation What Is Negotiation? Contrasting Approaches to Negotiation Competitive Negotiation Cooperative Negotiation The Choices Negotiators Make Summary Chapter Resources 10 Conflict Assessment Understanding Conflict From the Inside Out Simpler Conflict Analysis Tools Comprehensive Conflict Analysis Tools Transformation Is the Key to Changing Conflict Summary Chapter Resources Section III: Conflict in Specialized Circumstances 11 Bullies and Difficult People An Overview of Difficult Encounters Critical Insights About Difficult Encounters Skills When Facing Difficult Encounters Bullying Summary Chapter Resources 12 Mediation and Other Conflict Interventions Approaches to Solving Conflict Conflict Coaching Third-Party Resolution Processes Mediation Mediator Approaches The Balanced Model of Mediation Summary Chapter Resources 13 Managing the Aftermath: Anger, Apology, Forgiveness, and Reconciliation Anger Apologies Forgiveness Reconciliation Summary Chapter Resources Section IV: Conflict in Context 14 Families and Conflict The Family As a Communication System Conflict and the Family Privacy Management The Dark Side of Family Conflict Conflict Management Skills for Families Summary Chapter Resources 15 Conflict in Intimate Relationships Intimate Relationships and Conflict Conflict Topics Among Intimates Conflict in Relationships: Good or Bad? Gender and Personality Factors in Relationships Understanding Relationship Conflict: Lifespan, Types, and Patterns Relationship Maintenance When Conflict Turns Violent Summary Chapter Resources 16 Conflict at the Workplace The Workplace Is a Unique Context Workplace Communication The Nature of Groups Conflict in the Work Setting Preventing and Managing Conflict at Work Summary Chapter Resources 17 Conflict and Social Media The World of Social Media Theories of Online Behavior Summary Chapter Resources Appendix Glossary Index