ENGLISH

Microsoft CRM for Dummies

By Joel Scott , Michael DeLisa

Book information

Year
2003
ISBN
0764516981, 9780764516986, 9780764544897
LCC
HF5415.5 .S447 2003
Open Library ID
OL24246286M
Language
english
Format
PDF
Filesize
4 MB (4613991 bytes)
Edition
1
Pages
384\386
Time added
2011-06-04 13:46:07

Description

The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplaceDiscusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent serviceProvides expert tips and tricks to make the software work more effectivelyExplains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationshipsAuthor is considered one of a handful of global experts on CRM for small- and medium-sized businesses

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