ENGLISH

The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings

By Wout van Wezel , Elliot Bendoly , Daniel G. Bachrach

Book information

Publisher
Oxford University Press
Year
2015
ISBN
0199357218, 9780199357215
Language
english
Format
PDF
Filesize
10 MB (10730754 bytes)
Edition
1
Pages
448\441
Topic
Business Management
Scanned
yes
Time added
2015-04-06 10:48:43
Менеджмент;Производственный и операционный менеджм

Description

The Handbook of Behavioral Operations provides easy-to-access insights into why associated behavioral phenomena exist in specific production and service settings, illustrated through ready-to-play games and activities that allow instructors to demonstrate the phenomena in class settings along with applicable prescriptions for practice. By design the text serves a dual role as a desk/training reference to those practitioners already in the field and presents a comprehensive framework for viewing behavioral operations from a systems perspective. As an interdisciplinary book relating the dynamics of human behavior to operations management, this handbook is an essential resource for practitioners seeking to develop greater system understanding among their workers, as well as for instructors interested in emphasizing the practical relevance of behavior in operational settings.

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