ENGLISH

Services Marketing: Concepts, Strategies, & Cases

By K. Douglas Hoffman , John E.G. Bateson

Book information

Publisher
Cengage Learning
Year
2023
ISBN
0357718305, 9780357718308
Language
english
Format
PDF
Filesize
16 MB (16365493 bytes)
Edition
6
Pages
448\370
Time added
2024-07-10 06:18:13

Description

Explore the latest industry trends and issues as you examine services marketing from a unique, broad perspective with SERVICES MARKETING: CONCEPTS, STRATEGIES AND CASES, 6e. Fifteen streamlined chapters present services marketing as both an essential focus for service firms as well as a competitive advantage for companies that market tangible products. The latest examples and interesting end-of-chapter cases address current global issues, such as environmental, societal and governance (ESG) issues and changing consumer markets. New content introduces you to technological advancements like robotics and artificial intelligence in services marketing and recent challenges, such as the consequences of the pandemic, stressed employees and disruptive customers. You gain valuable insights for business success with this comprehensive, current approach to services marketing and this edition's practical global perspective.

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