Knowledge Management Systems: Concepts, Technologies and Practices

Description

Knowledge Capital that ensures sustainability, competitiveness and stability of an organization can be regenerated in value-added form and made available for the creation of quality products and services by application of Knowledge Management System (KMS), across a diverse range of fields. Knowledge Management Systems: Concepts, Technologies and Practices focuses upon the standard procedures and technologies underlying the development of a KMS, while discussing some novel concepts like Virtuous KM Cycle, MASK techniques, Daisy Model and AI-KM Model. Cover Knowledge Management Systems KNOWLEDGE MANAGEMENT SYSTEMS: Concepts, Technologies and Practices Copyright Dedication Table of Contents List of Figures and Tables About the Authors Foreword Preface Preface 1. A Conceptual Approach to Knowledge Management 1 Introduction 2 Data, Information, Knowledge, and Wisdom 3 Development of Universe of Knowledge 4 Types of Knowledge 4.1 Explicit Knowledge 4.2 Tacit Knowledge 4.3 Explicit vis-a-vis Tacit Knowledge 5 Information and Knowledge Society 5.1 Knowledge Framework for Knowledge Society 5.2 From Knowledge Society to Knowledge Management 5.3 Knowledge-related Concepts 5.3.1 Knowledge Society 5.3.2 Knowledge Economy 5.3.3 Knowledge Management 5.3.4 Knowledge Crash 5.3.5 Knowledge Sharing and Capitalization 6 Conclusion References 2. An Overview and Trends in Knowledge Management* 1 Introduction 2 Overview and Trends 2.1 Conceptual Development of KM 2.2 Development of KMS 2.3 Development of KM Models 2.4 Development of KM Tools 2.5 Development of KMS in Nonprofit-making Organizations 2.5.1 Knowledge Management and Libraries 2.5.2 Knowledge Management and Education 2.5.3 Knowledge Management and Health care 2.5.4 Knowledge Management and Law Firms 2.5.5 Knowledge Management and Police 2.6 Development of KMS in Profit-making Organizations 3 Conclusion References 3. Knowledge Management: Processes and Models 1 Introduction 2 Definitions 3 Knowledge Management Processes 3.1 Discovery of Knowledge 3.2 Capturing of Knowledge 3.3 Sharing of Knowledge 3.4 Application of Knowledge 4 Building Knowledge Management System 4.1 KMS Modules 4.2 KMS Applications 4.3 Corporate Intranets 4.4 Examples 5 Knowledge Management Models 5.1 Boisot I-Space KM Model 5.2 European Foundation for Quality Management (EFQM) KM Model 5.2.1 Fundamental Concepts of Excellence2 5.2.2 Model Criteria3 5.2.3 RADAR Logic4 5.2.4 Nonaka–Takeuchi SECI Model 5.3 Von Krogh and Roos Model of Organizational Epistemology 5.4 Choo Sense-making KM Model 5.5 Husain and Ermine AI-KM Model 6 Conclusion References 4. The Virtuous KM Cycle, a Global Approach to Managing Knowledge 1 Introduction 1.1 From Knowledge Society to Knowledge Management (Munshi & Ermine, 2011) 1.2 The Knowledge Value Chain (Ermine, 2013a) 1.3 The Knowledge Processes (Carlucci et al., 2004) 1.4 The Virtuous KM Cycle (Ermine, 2018) 1.4.1 Step 1: Strategic Assessment of the Knowledge Capital and KM Plan Elaboration 1.4.2 Step 2: Organization of the Knowledge Resources 1.4.3 Step 3: Implementation of the Knowledge Management Processes 1.4.4 Step 4: Evolution of the Knowledge Capital 1.5 The KM Virtuous Cycle with the MASK Method 2 Strategic Assessment of the Knowledge Capital and KM Plan Elaboration 2.1 Step 1: Assessment of Critical Capacities 2.2 Step 2: Assessment of Critical Knowledge Domains 2.3 Step 3: Strategic Alignment and Action Planning 2.4 Summary 3 Creating New Knowledge Resources from Tacit Knowledge: Knowledge Books 3.1 Knowledge Modeling 3.1.1 The Phenomena Model 3.1.2 The Activity Model 3.1.3 The Concept Model 3.1.4 The Task Model 3.1.5 The History Model 3.1.6 The Evolution Model 3.2 The Capitalization Process 3.2.1 Step 1: Scoping 3.2.2 Step 2: Realization of the Knowledge Book 3.2.3 Step 3: Share the Knowledge Book 3.2.4 Step 4: Evolution of the Knowledge Book 3.3 Summary 4 Knowledge Transfer 4.1 The Transfer Process 4.2 The Transfer Devices 4.2.1 Transfer Process Based on the Socialization of a Knowledge Book 4.2.2 Transfer Process Based on a Knowledge Server/Knowledge Portal 4.2.3 Transfer Process Based on a Learning System 5 Knowledge-based Innovation 5.1 Knowledge Drilling (or “Knowledge Archeology”) as a Support for Creativity 5.2 Creation of Innovative Knowledge as a Support for Inventiveness 5.2.1 Step 1: Analysis of the Tangible Intellectual Capital (Cognitive Stimulus Elaboration) 5.2.2 Step 2: Stimulation of the Experts' Creativity 5.2.3 Step 3: Collective Coconstruction of the Prospective Elements (Stabilization and Emergence) 5.2.4 Step 4: Dissemination 5.3 Summary 6 Conclusion References 5. The Key Processes for KM: The Daisy Model 1 Introduction 2 The Capitalization and Sharing Process 2.1 The Cycle of Knowledge Conversion 2.1.1 Water Cycle Metaphor 3 The Process of Interaction with the Environment 3.1 The Knowledge Capital, a Key Support for Interaction with the Environment 3.2 Description of the Process of Interaction with the Environment 3.2.1 Projection (Elaboration of the Information Retrieval) 3.2.2 Distortion (Weak Signals Discovery) 3.2.3 Identification (Analysis of Weak Signals) 3.2.4 Relevant Feedback 3.2.5 Representation 3.2.6 Knowledge Creation 3.3 Knowledge Management Issues in Interaction Process 4 The Knowledge Creation Process 4.1 Knowledge Creation as a Process of Evolution of the Knowledge Capital 4.2 Knowledge-based Innovation Process 4.2.1 The Creativity Process 4.2.2 The Inventiveness Process 5 The Learning Process 5.1 Introduction 5.2 Individual Learning 5.3 Collective Learning 5.3.1 Single-loop Learning 5.3.2 Double-loop Learning 5.3.3 Reflexive Learning 5.4 Human Resources Management 5.4.1 Introduction 5.4.2 Competence Management 5.4.2.1 Individual Competence and Collective Competence 5.4.2.2 The Strategic Positioning of Competence Management 5.4.2.3 Competence Management Based on Processes 5.5 Training and Recruitment 5.5.1 Training 5.5.2 Recruitment 6 The Selection Process 6.1 Introduction 6.2 Customer Relationship Management 6.3 Usage-centered Selection 7 Conclusion References 6. Knowledge Management System: A Case Study of Sonatrach, National Oil Company, Algeria* 1 Introduction 2 Strategic Assessment of Knowledge 2.1 The PED Department, a Significant Source of Strategic Know-how 2.2 Strategic Capacity Analysis of the PED Department 2.3 Assessment of Knowledge Domains of the PED Department 2.4 Strategic Alignment 2.5 Conclusion of the Strategic Assessment of Knowledge 3 Capitalization of Tacit Knowledge 3.1 Knowledge Elicitation 3.2 E-KBook: An Electronic Knowledge Book 4 Transformation of the Knowledge Book into E-learning for Professional Knowledge 4.1 Introduction 4.2 IMS-learning Design 4.3 Matching MASK/IMS–LD 4.3.1 Identifying General Scenarios 4.3.2 Defining the Scenarios from Principal Activities Model 4.3.3 Example of Matching MASK/IMS–LD 4.3.4 Quiz for Evaluation 4.3.5 E-PLearn: A Computerised Environment for Human Learning (CEHL) for Professional Learning 5 Conclusion 5.1 The Knowledge Management System 5.2 The KM Process References 7. Knowledge Management System Standardization: An Overview 1 Introduction 2 Benefits of Standardization 3 Purpose of Standardization 4 Steps to Standardization 5 International Organization for Standardization 6 ISO 9000 and Knowledge Transfers 7 ISO 30401:2018 Knowledge Management Systems – Requirements 8 Conclusion References 8. Knowledge Management International Standards: ISO 9001, 30401, and IAEA Safety Standards 1 Introduction 2 Knowledge Management in the ISO 9001 Standard 3 Knowledge Management Standardization in the Nuclear Domain 3.1 Nuclear Knowledge Management 3.2 Knowledge Management at the Top Level of Safety Standards 3.3 Knowledge Management at the Regulatory Level 4 Knowledge Management in the ISO 30401 Standard 4.1 Introduction 4.2 Requirements 4.1 and 4.2: Dwell upon Setting a KM Framework 4.2.1 The Objectives 4.2.2 Responsibilities and Roles 4.2.3 Resources 4.2.4 Internal Communication 4.2.5 Connections between KM and Other Company Issues 4.2.6 Other Subjects of Interest to Consider 4.2.6.1 Intellectual Property 4.2.6.2 Information Security 4.2.6.3 Respect for Private Life 4.3 Requirement 4.3: Identify the Critical Knowledge Domains 4.4 Requirement 4.4: Implement an Effective and Holistic KMS 4.4.1 Implementing a KMS 4.4.2 Supervising a KM System 4.5 Requirements 4.4.1 and 4.4.2: Knowledge Processes 4.6 Conclusion on ISO 30401 5 Conclusion References 9. Artificial Intelligence and Knowledge Management 1 Introduction 2 Components of Knowledge Management Systems 2.1 Knowledge Application Systems 2.1.1 Rule-based Expert Systems 2.1.2 Case-based Reasoning Systems 2.2 Knowledge Capture Systems 2.3 Knowledge Sharing Systems 2.3.1 Explicit Knowledge Sharing Systems 2.3.1.1 Lessons Learned Systems 2.3.1.2 Expertise Locator Systems 2.3.2 Implicit Knowledge Sharing Systems 2.4 Knowledge Discovery Systems 3 The Companies Empowering Intelligent Knowledge Management References 10. Evaluation of Knowledge Management System 1 Introduction 2 Benefits of Certification 3 Selection of a Certification Body 4 Successful Evaluation 5 Quality Management System (ISO 9001) 6 Benefits of Implementing ISO 9001 6.1 ISO 9001 Certification Process 6.1.1 Step 1: Preparation 6.1.2 Step 2: Documentation 6.1.3 Step 3: Implementation 6.1.4 Step 4: Internal Audit 6.1.5 Step 5: Certification 7 Knowledge Management in the ISO 9001:2015 Standard 8 Salient Features of Evaluation of KMS Index