Information and Communication Technologies in Tourism 2019: Proceedings of the International Conference in Nicosia, Cyprus, January 30–February 1, 2019

Description

This book provides an extensive, up-to-date overview of the ways in which information and communication technologies (ICTs) can be used to develop tourism and hospitality. The coverage encompasses a wide variety of topics within the field, including virtual reality, sharing economy and peer-to-peer accommodation, social media use, hotel technology, big data, robotics, and recommendation systems, to name but a few. The content is based on the 2019 ENTER eTourism conference, organized in Nicosia, Cyprus by the International Federation for Information Technologies and Travel & Tourism (IFITT) – the leading independent global community for the discussion, exchange, and development of knowledge on the use and impact of new ICTs in the travel and tourism industry. The book offers a global perspective and rich source of information on important innovations and novel ideas. Though it will prove especially valuable for academics working in the eTourism field, it will also be of considerable interest to practitioners and students. Front Matter ....Pages i-xiv Front Matter ....Pages 1-1 Clustering Users’ POIs Visit Trajectories for Next-POI Recommendation (David Massimo, Francesco Ricci)....Pages 3-14 Characterisation of Traveller Types Using Check-In Data from Location-Based Social Networks (Linus W. Dietz, Rinita Roy, Wolfgang Wörndl)....Pages 15-26 Utilising Crowd Information of Tourist Spots in an Interactive Tour Recommender System (Takashi Aoike, Bach Ho, Tatsunori Hara, Jun Ota, Yohei Kurata)....Pages 27-39 Decision Making Based on Bimodal Rating Summary Statistics - An Eye-Tracking Study of Hotels (Ludovik Coba, Markus Zanker, Laurens Rook)....Pages 40-51 Front Matter ....Pages 53-53 Is the Sharing Economy for All? An Answer Based on Neighbourhoods, Types of Hosts, and User Complaints (Jacques Bulchand-Gidumal, Santiago Melián-González, Beatriz González López-Valcárcel)....Pages 55-66 Drivers of Emotions in Airbnb-Reviews (Christian Weismayer, Ilona Pezenka)....Pages 67-79 UK Residents’ Opinions of Peer-to-Peer Accommodation Impact on Quality of Life (Jason L. Stienmetz, Anyu Liu, Iis P. Tussyadiah)....Pages 80-91 An Analysis of Regional Developments of Airbnb in Switzerland: Insights into Growth Patterns of a P2P Platform (Blaise Larpin, Julien Mabillard, Miriam Scaglione, Pascal Favre, Roland Schegg)....Pages 92-103 Front Matter ....Pages 105-105 The Effects of Virtual Reality on Destination Image Formation (Ashelle McFee, Tanja Mayrhofer, Andrea Baràtovà, Barbara Neuhofer, Mattia Rainoldi, Roman Egger)....Pages 107-119 Comparing Tablet and Virtual Reality Glasses for Watching Nature Tourism Videos (Katja Pasanen, Juho Pesonen, Jamie Murphy, Johanna Heinonen, Jenni Mikkonen)....Pages 120-131 “I Want to Go There Too!” Evaluating Social Media Influencer Marketing Effectiveness: A Case Study of Hokkaido’s DMO (Yi Xuan Ong, Naoya Ito)....Pages 132-144 The Impact of Visual Social Media on the Projected Image of a Destination: The Case of Mexico City on Instagram (Denis Bernkopf, Lyndon Nixon)....Pages 145-157 A Framework for Destination Image Analytics (Estela Marine-Roig, Eva Martin-Fuentes, Berta Ferrer-Rosell)....Pages 158-171 Identification of Competing Destination Brand: The Case of Okinawa Island (Kenshi Nakaima, Elena Marchiori, Lorenzo Cantoni)....Pages 172-183 Front Matter ....Pages 185-185 Exploring a Travel Diary that Promotes Wellbeing – Synergy Between Oral and Visual Narratives of Memorable and Meaningful Experiences (C. K. Bruce Wan)....Pages 187-199 Co-creating “Mindful” Holiday Resort Experience for Guests’ Digital Well-Being (Uglješa Stankov, Viachaslau Filimonau)....Pages 200-211 Blended Tourism Experiencescape: A Conceptualisation of Live-Streaming Tourism (Zhiming Deng, Pierre Benckendorff, Jie Wang)....Pages 212-222 Front Matter ....Pages 223-223 Understanding Self-service Technology in Hotels in China: Technology Affordances and Constraints (Chun Liu, Kam Hung)....Pages 225-236 Perceived Appropriateness and Intention to Use Service Robots in Tourism (Stanislav Ivanov, Craig Webster)....Pages 237-248 What Should Robots Do? A Comparative Analysis of Industry Professionals, Educators and Tourists (Stanislav Ivanov, Craig Webster)....Pages 249-262 Front Matter ....Pages 263-263 Insights into Advanced Dynamic Pricing Systems at Hotel Booking Platforms (Michael Möhring, Barbara Keller, Rainer Schmidt)....Pages 265-277 Privacy Protection in Tourism: Where We Are and Where We Should Be Heading For (Iis Tussyadiah, Shujun Li, Graham Miller)....Pages 278-290 An e-Tourism Adoption Model & Its Implications for Tourism Industry in Nepal (Sanjay Lama, Sojen Pradhan, Anup Shrestha)....Pages 291-303 Trust in Tourism via Blockchain Technology: Results from a Systematic Review (Davide Calvaresi, Maxine Leis, Alevtina Dubovitskaya, Roland Schegg, Michael Schumacher)....Pages 304-317 Front Matter ....Pages 319-319 What’s Vs. How’s in Online Hotel Reviews: Comparing Information Value of Content and Writing Style with Machine Learning (Seunghun Shin, Qianzhou Du, Zheng Xiang)....Pages 321-332 An Exploratory Analysis of Travel-Related WeChat Mini Program Usage: Affordance Theory Perspective (Ao Cheng, Gang Ren, Taeho Hong, Kichan Nam, Chulmo Koo)....Pages 333-343 Do Hotels Talk on Facebook About Themselves or About Their Destinations? (Berta Ferrer-Rosell, Eva Martin-Fuentes, Estela Marine-Roig)....Pages 344-356 Front Matter ....Pages 357-357 Perceived Impacts of Artificial Intelligence and Responses to Positive Behaviour Change Intervention (Iis Tussyadiah, Graham Miller)....Pages 359-370 Towards a Measurement Scale for Digital Social Innovation: A Responsibility-Sustainability Framework (Pauline A. Milwood, Wesley S. Roehl)....Pages 371-382 Double Gender Gap in Tourism High-Technology Organisations: Results and Corporate Actions (Cristina Figueroa-Domecq, Jesus Palomo, Ma Dolores Flecha-Barrio, Mónica Segovia-Pérez)....Pages 383-395 Citizen Engagement and Entrepreneurship: Implications for Sustainable Tourism Development (Marianna Sigala, Dandison Ukpabi)....Pages 396-407 Front Matter ....Pages 409-409 Understanding Key Motivations for Using a Hotel Gamified Application (Demos Parapanos, Elina (Eleni) Michopoulou)....Pages 411-422 Antecedents and Outcomes of Smartphone Usage Among Indian Millennial Travellers (Shashank Gore, Sreejith Balasubramanian, Cody Morris Paris)....Pages 423-434 Front Matter ....Pages 435-435 Motivations, Mobility and Work Practices; The Conceptual Realities of Digital Nomads (Grant Hall, Marianna Sigala, Ruth Rentschler, Stephen Boyle)....Pages 437-449 Influence of Offline Activities and Customer Value Creation on Online Travel Community Continuance Usage Intention (Dandison Ukpabi, Heikki Karjaluoto, Sunday Olaleye, Emmanuel Mogaji)....Pages 450-460 Back Matter ....Pages 461-462