ENGLISH

Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA

Book information

Publisher
Springer International Publishing;Springer
Year
2020
ISBN
9783030510565, 9783030510572
DOI
10.1007/978-3-030-51057-2
Language
english
Format
PDF
Filesize
26 MB (27489247 bytes)
Series
Advances in Intelligent Systems and Computing 1208
Edition
1st ed.
Pages
XV, 328\334
Time added
2021-01-06 05:41:07

Description

This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.

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