ENGLISH

Coordination of Service Offshoring Subsidiaries in Multinational Corporations

By Matthias Daub (auth.)

Book information

Publisher
Gabler Verlag
Year
2009
ISBN
978-3-8349-1928-1, 978-3-8349-8432-6
DOI
10.1007/978-3-8349-8432-6
Language
english
Format
PDF
Filesize
2 MB (1592547 bytes)
Edition
1
Pages
436\459
Orientation
yes
Scanned
yes
Time added
2013-08-01 04:00:00
Management/Business for Professionals

Description

The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer relationships. Detailed case studies give important insights into different service offshoring centers in Eastern Europe. The study shows which coordination mechanisms to apply and can serve as a guideline for academics as well as for practitioners.

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