Process Innovation: Enabling Change by Technology

Description

This management manual and textbook introduces the theoretical basics of process management and provides a procedural model for process innovation. The procedural model makes it possible to develop customer-oriented processes in a structured manner and to design them in order to meet changing requirements. This textbook has been recommended and developed for university courses in Germany, Austria and Switzerland. This book enables readers to understand and apply the seven phase procedural model for process innovation in order to design and implement innovative processes. Exercises and review questions test understanding of the theoretically acquired knowledge. Front Matter ....Pages I-XIX Introduction (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 1-11 Theoretical Basics (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 13-34 Existing Approaches (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 35-62 Procedural Model for Process Innovation (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 63-82 Techniques for Analyzing the Business Model (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 83-100 Techniques for Planning the Process Architecture (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 101-125 Techniques for Developing the Process Vision (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 127-149 Techniques for Developing the Process Deliverables (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 151-159 Techniques for Planning the Process Flow (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 161-167 Techniques for Creating the Process Management (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 169-178 Techniques for Implementing the Process Innovation (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 179-193 Summary (Daniel R. A. Schallmo, Leo Brecht, Bujar Ramosaj)....Pages 195-198 Back Matter ....Pages 199-208