Introduction to Quality and Safety Education for Nurses

Description

Cover Title Copyright Contents Contributors Foreword References Foreword Preface Why This Book, Quality and Safety Education for Nurses: Core Competencies for Nursing Leadership and Management, Second Edition? Organization Chapter Features Highlights of the Text Instructor Resources References Acknowledgments Share Introduction to Quality and Safety Education for Nurses: Core Competencies for Nursing Leadership and Management, Second Edition Unit I: Introduction to Quality and Safety Education for Nurses: Core Competencies for Nursing Leadership and Management Chapter 1: Overview of Patient Safety and Quality of Care Quality of Care and Patient Safety Key Terms Used With Quality and Safety Causes of Errors National Healthcare Organizations Influencing Quality and Safety Measuring Quality and Safety Unwanted Variation in Healthcare Quality and Safety Transparency and Reporting Performance The Consequences of When Things Go Wrong Professional Responsibilities for Nurses Preventing and Responding Effectively to Adverse Events Why is it Wrong to Blame and Point Fingers? Can Healthcare Be Perfect? International Advances in Quality and Safety What is the Cost of Achieving Quality and Safety Recognizing Hospital Excellence Recognizing Nursing Excellence Role of Nurse Leaders in Ensuring Quality and Safety Key Concepts Key Terms Review Questions QSEN Activities Review Activities Critical Discussion Points Exploring the Web References Suggested Readings Chapter 2: Quality and Safety Education for Nurses History of QSEN Initiatives in the United States Phases of Development of the QSEN Initiative The Six QSEN Competencies QSEN Competencies Related to Nursing Education Accreditation Standards QSEN Resources Special Issues of Nursing Journals that Have Focused on QSEN Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points QSEN Activities Exploring the Web References Suggested Reading Chapter 3: Nurses as Leaders and Managers for Safe, High-Quality Patient Care Leadership Theory Roles and Responsibilities of Leaders Management Followership Financial and Economic Influences Nursing’s Social Contract and Code of Ethics Emancipatory Knowing FON: Campaign for Action Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points Exploring the Web References Suggested Readings Chapter 4: Quality and Safety in High-Reliability Organizations High-Reliability Organizations Characteristics of High-Reliability Organizations The Effect of High Reliability Learning from Other Industries The Role of Leadership in Creating a High-Reliability Organization Individual Responsibilities: Safety Behaviors for Nurses Assessing the Culture of a High-Reliability Organization Identifying and Overcoming Barriers to High Reliability Internal Structures and Roles to Support an HRO External Influences for Change and HRO Resources Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points Exploring the Web References Suggested Readings Chapter 5: Legal and Ethical Aspects of Nursing The U.S. Government System The Role of the Law in Shaping Nursing Practice Negligence Health Insurance Portability and Accountability Act (HIPAA) of 1996 Medicare Compliance Ethical Codes and Principles Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points QSEN Activities Exploring the Web References Suggested Readings Chapter 6: Delegation and Setting Priorities for Safe, High-Quality Nursing Care Delegation Responsibility National Guidelines for Nursing Delegation Delegated Responsibility Assignment Accountability Authority Supervision Five Rights of Delegation Delegation Related to the Healthcare Organization and Healthcare Team Chain of Command Communication Factors Influencing Delegation Scope of Nursing Practice Decision-Making Framework Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points QSEN Activity Exploring the Web References Suggested Readings Unit II: The Use of Quality and Safety Education Concepts by Nursing Leaders and Managers Chapter 7: Patient-Centered Care Patient-Centered Care Empathetic Communication Psychosocial Factors Associated With the Role of the Patient Strategies to Support Patient-Centered Practice Legislation that Supports Patient-Centered Practices Discharge Planning and Care Continuity Information Technologies to Support PCC Patient-Centered Measures and Monitors of Quality Healthcare Patient Satisfaction Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points Exploring the Web References Suggested Reading Chapter 8: Interprofessional Teamwork and Collaboration What is an Interprofessional Team? Rapid Response Teams Benefits of Collaborative Interprofessional Teams Strategies for Maximizing Effective Interprofessional Teams Resources for Interprofessional Teamwork and Collaboration Characteristics of Effective Interprofessional Healthcare Teams Teamstepps Additional Techniques for Effective Communication Within Interprofessional Teams Strategies for Effective Communication Within Interprofessional Teams Use of Informatics for Effective Problem Solving Reflection and Feedback Strategies to Include the Patient as Partner Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points QSEN Website Exercises Exploring the Web References Suggested Readings Chapter 9: Informatics Nursing Informatics Defined Metastructure of Nursing Informatics EMR and EHR National Initiatives Support for EHRs Health Informatics Legislation Telehealth Health-Related Websites Technologies and Information Systems in Hospitals To Alert or Not to Alert Future of Informatics Key Concepts Key Terms QSEN Activities Review Questions Review Activities Critical Discussion Points Exploring the Web References Suggested Reading Chapter 10: Basic Literature Search Strategies Basic Literature Search Strategies Developing Research Topics and Questions Using the PICOT Model to Structure Questions Electronic Databases for Searching the Literature Patient-Care Information Tools for Searching the Literature Literature Searching With Keywords and Subject Headings Utilizing Boolean Operators and Other Search Techniques Developing Broad Literature Searches Resources for Lifelong Learning Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points QSEN Activity Exploring the Web References Suggested Readings Chapter 11: Evidence-Based Practice Defining Evidence-Based Practice Best Available Evidence Models and Frameworks for EBP Implementing Evidence-Based Changes Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points QSEN Activities Exploring the Web References Suggested Readings Chapter 12: Patient Safety Structures, Processes, and Outcomes in a Safe Healthcare System A Culture of Safety The Role of Utilization Management in Supporting a Culture of Safety Overuse, Underuse, and Misuse of Healthcare Services A Person Approach Versus a System Approach to Patient Care Safety Strategies that Reduce Variation and Standardize Safe Patient Care Delivery Organizations That Sustain and Spread Healthcare Safety Safety Initiatives in Healthcare Safety for Healthcare Staff Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points QSEN Activities Exploring the Web References Suggested Readings Unit III: Nurse Leadership and Management for Quality Improvement Chapter 13: Essentials of Quality Improvement Introduction Defining QI History and Evolution of QI in Healthcare QI Models and Methodologies Approaches to QI Problems The Role of the Nurse in QI Key Concepts Key Terms Review Questions Review Activities Clinical Discussion Points Exploring the Web References Suggested Readings Chapter 14: Tools of Quality Improvement What Are Data Descriptive Statistics Data Display Statistical Process Control Other QI Team Tools Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points Exploring the Web References Suggested Readings Chapter 15: Quality Improvement and Project Management QI and Project Management Role of Nurses as Leaders of QI Projects Systematic Approach to PM for Nurse Leaders Application of Systematic Approach to PM Leadership Skills for PM Benefits and Limitations for PM Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points Exploring the Web References Suggested Readings Chapter 16: The Future Role of the Registered Nurse in Patient Safety and Quality Healthcare Future Patient-Centered Care Teamwork and Collaboration Evidence-Based Practice (EBP) Quality Improvement Safety Informatics Future Transformational Leadership Role of the Nurse The Voice of the Nurse Conclusion Key Concepts Key Terms Review Questions Review Activities Critical Discussion Points QSEN Activities Exploring the Web References Suggested Readings Chapter 17: Transition from Student Nurse to Leadership and Management of Your Future as a Registered Nurse NCLEX Test Question Practice, Knowledge Review, and Test Anxiety Management Organize Your NCLEX Review Test Anxiety NCLEX Application NCLEX Samples of Two Types of NCLEX Questions Managing Your Job Search Follow-Up Certification Back to School Physical, Emotional, and Spiritual Fitness Buying a Home Retirement Key Concepts Review Questions Review Activities QSEN Activities Critical Discussion Points Exploring the Web References Suggested Readings Appendix A: Selected Reports of the National Academies of Sciences, Engineering, and Medicine, Formerly the Institute of Medicine (IOM) Appendix B: Prelicensure Knowledge, Skills, and Attitudes Appendix C: Critical Thinking Extras Glossary Index