Modern Management and Leadership: Best Practice Essentials with CISO/CSO Applications (Internal Audit and IT Audit)

Description

In one modest-sized volume, this book offers three valuable sets of knowledge. First, it provides best practice guidance on virtually every large-scale task a modern manager may be involved in―from recruiting and hiring to onboarding and leading teams, and from employee engagement and retention to performance management and working with difficult employees. Second, it explains the essential concepts and practice of a range of effective leadership styles―including (but not limited to) servant leadership, crisis leadership, change agent leadership, and diversity and inclusion leadership. Third, it offers brief case studies from select CISOs and CSOs on how these management and leadership principles and practices play out in real-life workplace situations. The best practice essentials provided throughout this volume will empower aspiring leaders and also enable experienced managers to take their leadership to the next level. Many if not most CISOs and other leaders have had very little, if any, formal training in management and leadership. The select few that have such training usually obtained it through academic courses that take a theoretical, broad brush approach. In contrast, this book provides much actionable guidance in the nitty-gritty tasks that managers must do every day. Lack of management practical knowledge puts CISOs and CSOs at a disadvantage vis-a-vis other executives in the C-suite. They risk being pigeonholed as “security cops” rather than respected business leaders. Many articles on these subjects published in the press are too incomplete and filled with bad information. And combing through the few high-quality sources that are out there, such as Harvard Business Publishing, can take hundreds of dollars in magazine subscription and book purchase fees and weeks or months of reading time. This book puts all the essential information into your hands through a series of concise chapters authored by an award-winning writer. Cover Half Title Series Page Title Page Copyright Page Dedication Table of Contents PREFACE ACKNOWLEDGMENTS ABOUT THE AUTHOR PART I: MANAGING AND LEADING: EVOLUTION/REVOLUTION CHAPTER 1 THE FAILURE OF TRADITIONAL MANAGEMENT AND LEADERSHIP The Very Practice of Management No Longer Works What the New Workforce Wants and Needs: Mission, Purpose, Meaning Which Managers and Leaders Will Succeed? Interlude: Note on the Text PART II: BEST PRACTICES FOR EVERY MANAGEMENT ROLE CHAPTER 2 CRUCIAL EARLY DAYS: EFFECTIVE ONBOARDING The Fragile New A Strategic Program Establishing Foundational Premises Acculturalization and Socialization Focal Points CHAPTER 3 MANAGING PARTNERSHIP: EMPLOYEE RETENTION AND ENGAGEMENT Onboarding Process Crucial Needs and Expectations Getting to the Heart of Retention Engagement Leading Pro-engagement Policy Changes CHAPTER 4 DANCING WITH MYSELF: SELF-MANAGEMENT AND BIAS MITIGATION Strengths Analysis What Are My Strengths? How Do I Perform? What Are My Values? Where Do I Belong? How Can I Contribute? Bias Mitigation Similarity Bias Experience Bias Springboard to Self-Reflection CHAPTER 5 GREATER THAN GREAT: COMPELLING COACHING TO STRENGTHS Listen and Lead The Sovereignty of the Individual Add Coaching to the Routine A Coaching Culture Coaching to Strengths Recognize, Recognize, Recognize CHAPTER 6 CO-CREATIONISTS: MANAGING CULTURE CHANGE Assessing Organizational Culture Culture Models Behaviors Relationships Attitudes Values Environment Cultural Change Implementing Change CHAPTER 7 FROM MANAGING TO MOTIVATING: PERFORMANCE EVALUATION The Evolution Revolution Change Options The Coaching Component Considering Culture Driving Trends CHAPTER 8 DO YOU REALIZE?: MANAGING THE POWER OF EMOTIONAL INTELLIGENCE The EQ Evolution The Importance of Being Emotionally Intelligent Self-Awareness Empathy Self-Control Wide-Ranging Assessments Factors for and Against An Emotion-Filled Future CHAPTER 9 RECRUITING RECONCEIVED: MANAGING THE HIRING PROCESS Recruiting Reconceived Talent Sourcing Recruiting for Open Positions Keeping the Process Professional Soft Skills to Look For Spotting Emotional Intelligence Other Key Skills CHAPTER 10 AN INVITATION TO IMPROVE: MANAGING DIFFICULT EMPLOYEES Pre-qualifying Professional Objectivity Re-engagement Behavioral Specifics PART III: BE THE LEADER YOU NEED TO BE CHAPTER 11 NEW LEADERSHIP: THE FIRST 90 DAYS Preparing and Assessing Owning Day One Early Actions Alliances and Partnerships Building Your Ever-Changing Team The Future CHAPTER 12 SERVANT LEADERSHIP Origins and Early Applications Best Practices Stemming from a Desire to Serve Question Close, Listen Closer Encouragement, Humility, Trust The Greenleaf Best Test CHAPTER 13 CRISIS LEADERSHIP Preparation CAP The Role of Intelligence in Preparation Clarity of Method and Structured Response Agility as Crisis Evolves Manage the Crisis Lifecycle Post-Event Crisis CHAPTER 14 TWO-WAY LEADERSHIP Organizational Values and Generational Change Two-Way Communication and Feedback Looking for Coachability Coachability for Managers The Two-Way Future CHAPTER 15 SUSTAINING LEADERSHIP: HELPING YOUR TEAM AVOID BURNOUT The Continuum and Its Consequences Symptoms and Organizational Conditions Detection Operations Analysis Preventive Measures Approach with Sensitivity CHAPTER 16 INCLUSIVE LEADERSHIP: CHAMPIONING DIVERSITY Education Diverse Hiring Practices Othering Discussions and Flashpoints Walk a Mile in Kitten Heels Values at the Core of Mission CHAPTER 17 COMPELLING LEADERSHIP: CONNECTING WITH FOLLOWERS AND ALLIES Emotions in Motion, for the Greater Good Risk Being Compelling to Allies Nonverbal Communication Born or Made? CHAPTER 18 LESSONS FROM POLITICAL LEADERSHIP: WHEN THE UNIMAGINABLE IS REAL Chaos under Blue Skies Three Hours of Hell Lessons for Leaders An Extended Vacuum PART IV: LEADERS IN ACTION CHAPTER 19 CASE STUDY #1: LEADERSHIP AND VALUES IN SILICON VALLEY The Goodbye Touch A Personal Credo Cobalt’s Core Values Transparent, Supportive, Celebratory Better Than Vodka Making Values Our Business CHAPTER 20 CASE STUDY #2: CISO VS. CSO : THE VIEW FROM WEST AFRICA Leading and Managing in Corporate Security CISO Leadership Amid Small Organization Challenges Leadership as a CEO The Blurred CISO/CSO Line CHAPTER 21 CASE STUDY #3: REDEFINING LEADERSHIP DURING THE 2020 PANDEMIC Managing a COVID-Related Assignment and the HIPAA Factor From SOP to Open-Source Solution Communicating Crucial Health Information Webinars Prove Effective Outreach Tool Recognition of Essential Services CHAPTER 22 CASE STUDY #4: TWO-WAY LEADERSHIP IN ACTION Inclusivity: Friend of Truth Applying New Understandings to Investigations Second Study: Sara’s Strategy Maximum Leadership through Championship Teamwork PART V: THE FUTURE OF MANAGEMENT AND LEADERSHIP CHAPTER 23 MANAGING THE FUTURE, AND LEADING AHEAD OF THE CURVE Leading Ahead of the Curve BIBLIOGRAPHY INDEX