ENGLISH

Delivering knock your socks off service

By Ron Zemke , Kristin Anderson

Book information

Publisher
AMACOM Div American Mgmt Assn
Year
2003
ISBN
081440765X, 9780814407653
LCC
HF5415.5 .A53 2003
Google Books ID
IzMzArTBoqcC
Open Library ID
OL18986646M
Language
english
Format
PDF
Filesize
999 kB (1022541 bytes)
Edition
3rd
Pages
193\193
Orientation
yes
Scanned
no
Time added
2012-02-04 16:00:00

Description

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.

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