Managing & using information systems : a strategic approach

Description

Cover Title Page Copyright Preface Contents  Introduction The Case for Participating in Decisions about Information Systems A Business View of Critical Resources People and Technology Work Together Integrating Business with Information Systems Opportunities and New Strategies Derived from Rapid Changes in Technology Competitive Challenges Customer Pull Data-Driven Decision Making Securing Key Assets What If a Manager Doesn’t Participate? Information Systems Must Support Business Goals and Organizational Systems Skills Needed to Participate Effectively in Information Technology Decisions How to Participate in Information Systems Decisions Organization of the Book Basic Assumptions Assumptions about Management Assumptions about Business Assumptions about Information Systems Economics of Information versus Economics of Things System Hierarchy Summary Key Terms Chapter 1 The Information Systems Strategy Triangle Brief Overview of Business Strategy Frameworks Business Models versus Business Strategy The Generic Strategies Framework Dynamic Environment Strategies Why Are Strategic Advantage Models Essential to Planning for Information Systems? Brief Overview of Organizational Strategies Brief Overview of Information Systems Strategy Summary Key Terms Discussion Questions Case Study 1-1 Amazon in 2019 Case Study 1-2 Lego Chapter 2 Strategic Use of Information Resources Evolution of Information Resources Information Resources as Strategic Tools How Can Information Resources Be Used Strategically? Using Information Resources to Influence Competitive Forces Using Information Resources to Alter the Value Chain Sustaining Competitive Advantage Using the Resource-Based View (RBV) Strategic Alliances Business Ecosystems Co-opetition Risks Co-Creating IT and Business Strategy Summary Key Terms Discussion Questions Case Study 2-1 Amazon Go: How Far Can It Go? Case Study 2-2 Groupon Chapter 3 Organizational Strategy and Information Systems Information Systems and Organizational Design Decision Rights Formal Reporting Relationships and Organizational Structures Informal Networks Information Systems and Management Control Systems Planning and Information Systems Data and Information Systems Performance Measurement, Evaluation, and Information Systems Incentives and Rewards and Information Systems Information Systems and Culture Levels of Culture and IT National Cultural Dimensions and Their Application Summary Key Terms Discussion Questions Case Study 3-1 Uber’s Use of Technology-Mediated Control Case Study 3-2 The FBI Chapter 4 Digital Systems and the Design of Work Work Design Framework How Information Technology Changes the Nature of Work Creating New Types of Work New Ways to Do Traditional Work New Ways to Manage People Where Work Is Done and Who Does It: Mobile and Virtual Work Arrangements Remote Work and Virtual Teams Managing Remote Workers and Virtual Teams Robots in the Workplace Gaining Acceptance for IT-Induced Change to Work Managing Change Technology Acceptance Model and Its Variants Summary Key Terms Discussion Questions Case Study 4-1 Automation at Southern Glazer’s Wine and Spirits LLC Case Study 4-2 Trash and Waste Pickup Services, Inc. Chapter 5 Information Systems and Digital Transformation Silo Perspective versus Business Process Perspective Functional (Silo) Perspective Business Process Perspective Zara’s Cross-Functional Business Processes Building Agile and Dynamic Business Processes Changing Business Processes Digital Business Transformation Workflow and Mapping Processes Business Process Management (BPM) Types of Enterprise Systems Enterprise Resource Planning (ERP) Managing Customer Relationships Managing Supply Chains Product Life Cycle Management (PLM) Enterprise System Issues Advantages and Disadvantages of Enterprise Systems When the System Drives the Transformation Challenges for Integrating Enterprise Systems Between Companies Summary Key Terms Discussion Questions Case Study 5-1 Carestream Health Case Study 5-2 Santa Cruz Bicycles Chapter 6 Architecture and Infrastructure From Vision to Implementation The Manager’s Role The Leap from Strategy to Architecture to Infrastructure From Strategy to Architecture From Architecture to Infrastructure Framework for the Infrastructure and Architecture Analysis From Strategy to Architecture to Infrastructure: An Example Define the Strategic Goals Translate Strategic Goals to Business Requirements Translate Business Requirements into Architecture Translate Architecture to Infrastructure Architectural Principles Enterprise Architecture Virtualization and Cloud Computing Other Managerial Considerations Understanding Existing Architecture Assessing Strategic Timeframe Assessing Technical Issues: Adaptability Assessing Technical Issues: Scalability and Standardization Assessing Technical Issues: Maintainability Assessing Technical Issues: Security Assessing Financial and Managerial Issues Applying These Issues to GiantCo Summary Key Terms Discussion Questions Case Study 6-1 Enterprise Architecture at Chubb Industries Case Study 6-2 The Case of Extreme Scientists Chapter 7 Security NIST Cybersecurity Framework IT Security Governance Framework Cyberattacks and How They Occurred Breaches Other Attack Approaches The Cost of Breaches The Impossibility of 100% Security What Should Management Do? Infrastructure Security Policy Cybersecurity Culture How Do We Measure How Secure We Are? Summary Key Terms Discussion Questions Case Study 7-1 The Aircraft Communications Addressing and Reporting System (ACARS) Case Study 7-2 Sony Pictures: The Criminals Won Chapter 8 The Business of Information Technology Organizing to Respond to Business: A Maturity Model Understanding the IT Organization What a Manager Can Expect from the IT Organization What the IT Organization Does Not Do Chief Information Officer Building a Business Case IT Portfolio Management Valuing IT Investments Monitoring IT Investments The Balanced Scorecard IT Dashboards Funding IT Resources Chargeback Allocation Corporate Budget How Much Does IT Cost? Activity-Based Costing Total Cost of Ownership TCO Component Breakdown TCO as a Management Tool Summary Key Terms Discussion Questions Case Study 8-1 Air France/KLM Airlines Case Study 8-2 Balanced Scorecards at BIOCO Chapter 9 Governance of the Information Systems Organization IT Governance Centralized versus Decentralized Organizational Structures Decision Rights and Governance Archetypes of Accountability and Decision Rights Decision-Making Mechanisms Platform-Based Governance Digital Ecosystems IT Consumerization Governance Frameworks for Control Decisions Sarbanes–Oxley Act of 2002 Frameworks for Implementing SoX IS and the Implementation of Sarbanes–Oxley Act Compliance Summary Key Terms Discussion Questions Case Study 9-1 IT Governance at Toyota Case Study 9-2 The “MyJohnDeere” Platform Chapter 10 Information Systems Sourcing Sourcing Decision Cycle Framework Starting the Cycle: The Make-or-Buy Sourcing Decision Factors in the Outsourcing Decision Outsourcing Risks Decisions about How to Outsource Successfully Deciding Where—In the Cloud, Crowd, Onshoring, or Offshoring? Deciding Where Abroad—Nearshoring or Farshoring? Re-evaluation—Unhappy with Sourcing Arrangement Decision Outsourcing in the Broader Context Strategic Networks Platforms Business Ecosystems Summary Key Terms Discussion Questions Case Study 10-1 O2 and RPA Case Study 10-2 Crowdsourcing at AOL Chapter 11 Managing IT Projects What Defines a Project? What Is Project Management? Organizing for Project Management Project Elements Project Management Project Team Project Plan Common Project Vocabulary IT Projects IT Project Development Methodologies and Approaches Agile Software Development Prototyping Systems Development Life Cycle Other Development Methodologies and Approaches Managing IT Project Risk Complexity Clarity Size Managing Project Risk Level Pulling the Plug Gauging Success Summary Key Terms Discussion Questions Case Study 11-1 Information Displays at Dutch Railways (Nederlandse Spoorwegen) Case Study 11-2 Dealing with Traffic Jams in London Chapter 12 Business Intelligence, Knowledge Management, and Analytics Competing with Business Analytics Knowledge Management, Business Intelligence, and Business Analytics Data, Information, and Knowledge Tacit versus Explicit Knowledge Knowledge Management Processes Business Intelligence Components of Business Analytics Data Sources Software Tools Data-Driven Environment Skilled Workforce Levels of Analytical Capabilities Big Data Internet of Things The Dark Side of Big Data Personalization and Time Data Streams Social Media Analytics Artificial Intelligence, Machine Learning and Deep Learning Intellectual Capital and Intellectual Property Caveats for Managing Knowledge and Business Intelligence Summary Key Terms Discussion Questions Case Study 12-1 Nest and the Internet of Things (IoT) Case Study 12-2 Stop & Shop’s Scan It! App Chapter 13 Privacy and Ethical Considerations in Information Management Responsible Computing Stockholder Theory Stakeholder Theory Social Contract Theory Corporate Social Responsibility Responsible Use of Information Ethical Tensions with Governments PAPA: Privacy, Accuracy, Property, and Accessibility Privacy Accuracy Property Accessibility Managers’ Role in Ethical Information Control Green Computing Summary Key Terms Discussion Questions Case Study 13-1 Equifax’s 2017 Data Breach Case Study 13-2 Ethical Decision Making Glossary Index EULA