Cultural Competence in Health: A Review of the Evidence

Description

This resource supports evidence-informed approaches to improving the cultural competence of health service delivery. By reviewing the evidence from Australia, Canada, New Zealand and the US, it provides readers with a clear and systematic overview of the interventions and indicators applied to enable health system agencies and professionals to work effectively in various cross-cultural health care situations. The book highlights the importance of cultural competence and describes the current situation in the studied countries; identifies effective approaches and strategies for improving the situation; reviews the indicators for measuring progress; assesses the health outcomes associated with cultural competence; summarizes the quality of the evidence; and presents an evidence-informed conceptual framework for cultural competence in health. Cultural competence is critical to reducing health disparities and has become a popular concept in these countries for improving access to high-quality, respectful and responsive health care. This book provides policy makers, health practitioners, researchers and students with a much needed summary of what works to improve health systems, services and practice. Front Matter ....Pages i-xiv Introduction (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 1-11 The Drivers of Cultural Competence (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 13-40 Methods (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 41-47 Health Workforce Development Interventions to Improve Cultural Competence (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 49-64 Cultural Competence Education and Training for Health and Medical Students (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 65-74 Services and Programs to Improve Cultural Competency (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 75-97 Health Organisation and System Cultural Competence Interventions (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 99-113 Cultural Competence Strengths, Weaknesses and Future Directions (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 115-125 Multilevel Cultural Competence Intervention Implementation and Evaluation Framework (Crystal Jongen, Janya McCalman, Roxanne Bainbridge, Anton Clifford)....Pages 127-133 Back Matter ....Pages 135-139