Progress in Performance Management: Industry Insights and Case Studies on Principles, Application Tools, and Practice

Description

This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice. Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on ‘best-in-class’ performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities. Front Matter ....Pages i-xxviii Performance Management (PM) Over the Entire Value Chain (Marc Helmold, Warda Samara)....Pages 1-24 PM as Integral Part of the Corporate Strategy (Marc Helmold, Warda Samara)....Pages 25-37 Excellence in PM (Marc Helmold)....Pages 39-49 PM in the Upstream Value Chain (Marc Helmold)....Pages 51-66 PM in Operations (Marc Helmold)....Pages 67-90 PM in the Downstream Value Chain (Marc Helmold)....Pages 91-98 PM Models and Concepts (Marc Helmold)....Pages 99-110 Tools in PM (Marc Helmold)....Pages 111-122 PM in Project Management (Marc Helmold)....Pages 123-129 Financial PM (Marc Helmold)....Pages 131-148 PM in NGO and NPO (Marc Helmold, Warda Samara)....Pages 149-154 PM in Human Resources (Marc Helmold, Warda Samara)....Pages 155-159 Industry 4.0 and Artificial Intelligence (AI) in PM (Marc Helmold)....Pages 161-163 PM in Different Cultures and Internationalization (Marc Helmold, Warda Samara)....Pages 165-179