ENGLISH

Lean Six Sigma Secrets for the CIO

By Peter T. Davis , William Bentley

Book information

Publisher
CRC Press
Year
2009
ISBN
143980379X, 9781439803790
LCC
HD30.2 .B458 2010
Open Library ID
OL23654692M
Language
english
Format
PDF
Filesize
4 MB (4355667 bytes)
Edition
1
Pages
302\302
Time added
2010-10-03 22:52:24

Description

An eloquent treatise marrying together the concepts of Lean and Six Sigma with ITSM. Clear descriptions and explanations on how to use the various toolkits together. Great examples tying Lean Sigma to Service Management. An intelligent review of the practical applications of industrial engineering methodologies to IT problems. I enjoyed it so much I bought 2 copies, so I could share it.

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