ENGLISH

Service Operations Management: Improving Service Delivery

By Graham Clark , Robert Johnston , Michael Shulver

Book information

Publisher
Pearson
Year
2012
ISBN
0273740482, 9780273740483
Language
english
Format
PDF
Filesize
8 MB (8419322 bytes)
Edition
4
Pages
488\489
Time added
2018-05-31 11:06:07
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Description

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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