ENGLISH

Unleashing Excellence: The Complete Guide to Ultimate Customer Service

By Dennis Snow , Teri Yanovitch

Book information

Publisher
Wiley
Year
2009
ISBN
0470503807, 9780470503805
LCC
HF5415.5 .S615 2010
Open Library ID
OL24879252M
Language
english
Format
PDF
Filesize
2 MB (1588926 bytes)
Edition
2
Pages
259\259
Library
ebook3000.com
Time added
2010-02-18 13:16:04

Description

Economic challenges have led companies to slash budgets that affect the customer experience. Many of these companies have forgotten that it is the service experience that keeps customers for the long term. Teri Yanovitch and Dennis Snow have teamed up to provide insight that benefits companies of all sizes. The 9 leadership actions guide you through the easy-to-implement process of delivering an experience that makes customers want to stay with you for the longterm. It's easy to forget that customer retention isn't a cost to the business, but rather a critical investment area to improve profitability. ~Lee B. Salz author of "Stop Speaking for Free! The Ultimate Guide to Making Money With Webinars"

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