E-Gov 2.0 : policies, processes and technologies

Description

Cover Contents CHAPTER 1 Roadmap to e-Government 1.1 Introduction 1.2 Vision and Mission of e-Government 1.3 What Kind of e-Government Should be Adopted 1.4 Backing of the Government for e-Government Transformation 1.5 Selection of e-Government Projects 1.6 Planning and Management of e-Government Projects 1.7 Resistance from Government in the Implementation of the Project 1.8 Parameters for Success and Measure of e-Government Projects 1.9 Relationship with the Private Sector 1.10 Citizen Participation in e-Government 1.11 Conclusion Key Terms Concept Review Questions Reference CHAPTER 2 Structure of the Government 2.1 Introduction 2.2 Ministries Responsible for the Economy and Industries 2.3 Welfare Ministries 2.4 Ministries Responsible for Strategic Issues 2.5 Education and Research Oriented Ministries 2.6 Governance Related Ministries Concept Review Questions Bibliography CHAPTER 3 e-Gov 2.0 3.1 Introduction 3.2 e-Gov 1.0 3.3 Challenges of Governance 3.4 What is e-Gov 2.0 3.5 e-Gov 2.0 Financial Models 3.6 e-Gov 2.0 Technology Models Summary Key Terms Concept Review Questions Bibliography CHAPTER 4 Public-Private Partnership (PPP) for e-Government 4.1 Introduction 4.2 Challenges Faced by PPP in e-Government Projects 4.3 The PPP Scenario 4.4 Architecture of e-Government Infrastructure 4.5 Dimensions of PPP 4.6 Issues Constraining PPP in e-Government in India 66· 4.7 Proposed Regulation on PPP Summary Key Terms Case Studies Concept Review Questions Bibliography CHAPTER 5 Policy Approach for Adoption of Appropriate ICT Technologies 5.1 Introduction 5.2 Global Issues of IT Adoption 5.3 Global Scenario 5.4 Experience of Other Asian and Latin American Countries 5.5 Global Issues and Policies Related to Adoption of IT 5.6 Developments in India 5.7 Policy Issues of Technology Adoption 5.8 Policy on Multiple Standards Summary Key Terms Concept Review Questions References CHAPTER 6 Multiple Standards in Information and Communication Technologies (ICTs) 6.1 Introduction 6.2 Purpose of a Standard 6.3 Rationale for Multiple Standards 6.4 Examples of Areas Having Multiple Standards 6.5 Rationale for Single Standard 6.6 Approach to the Issue of Multiple Standards Summary Key Terms Concept Review Questions References CHAPTER 7 Change Management for e-Government 7.1 Introduction 7.2 Evolving a Change Management Strategy 7.3 Understanding Change Management 7.4 Study of International Cases on e-Government 7.5 Model of Change Management Summary Key Terms Concept Review Questions References CHAPTER 8 Government Data Centres 8.1 Introduction 8.2 Complexity of Government Data Centres (GDCs) 8.3 Elements of GDCs 8.4 Objectives and Outcomes Expected from GDCs 8.5 GDC Issues 8.6 Virtualisation and Consolidation of GDCs 8.7 Architecture of a GDC 8.8 Steps in Designing a GDC 8.9 Data Centre Management and Monitoring 8.10 Disaster Recovery and Business Continuity Plan 8.11 Data Centre Retention and Protection Summary Key Terms Concept Review Questions References CHAPTER 9 Utility Based Computing for e-Government 9.1 Introduction 9.2 History of the Development of Utility Computing 9.3 Utility Computing Concepts 9.4 Utility Computing Application Areas 9.5 Utility Computing in Public Domain 9.6 Utility Computing: Modern Day Scenario 9.7 Technical and Regulatory Issues in Utility Computing Summary Concept Review Questions References Key Terms CHAPTER 10 Secured Government Information Systems Architecture 10.1 Introduction 10.2 Architectural Types 10.3 Process 10.4 Overview of the Security Requirements 10.5 Security Policy 10.6 Security Requirements 10.7 Steps in Designing Security Architecture 10.8 Determination of Information Domains Summary Key Terms Case Study Concept Review Questions Reference, CHAPTER 11 Government Telecentres 11.1 Introduction 11.2 Local ICT Environment in Rural and Underserved Areas 11.3 Organisational Models 11.4 Sustainability and Impact through Appropriate Services and Content 11.5 Technologies used in Telecentres 11.6 Issues in Scaling up of the System 11. 7 Strengthening of Telecentres 11.8 Conclusion Key Terms Case Studies Concept Review Questions References CHAPTER 12 National Citizen Identity System 12.1 Introduction 12.2 Need for a Single National Citizen ID System 12.3 Challenges Faced in Establishing a Single Citizen ID System 12.4. Existing ID Proofs Systems 12.5 Discussion on Existing Identification Proofs 12.6 National Identity Cards from a Global Perspective 12.7 Parameters for Success of a National ID System 12.8 Implementing National ID System Summary Key Terms Concept Review Questions References CHAPTER 13 Geographic Information System (GIS) for Governance 13.1 Introduction 13.2 GIS Applications in Government 13.3 History of GIS Development 13.4 Components of a GIS 13.5 Working of GIS 13.6 Importance of GIS 13.7 Future of GIS 13.8 Stakeholders of GIS Summary Key Terms Concept Review Questions References CHAPTER 14 Open Source Software in e-Government 14.1 Introduction 14.2 Open Standards 14.3 Legislative Frameworks 14.4 Service Oriented Architecture (SOA) 14.5 Government to Citizen (G2C) 14.6 Government to Business (G2B) 14.7 Government to Government (G2G) 14.8 Major Architectural Components of e-Governance Software 14.9 Computing Infrastructure Layers Summary Key Terms Concept Review Questions References CHAPTER 15 Government Call Centre 15.1 Introduction 15.2 Need for a Government Call Centre 15.3 Uses of a Government Call Centre 15.4 Business Benefits 15.5 Architecture of a Government Call Centre 15.6 Functioning of a Government Call Centre 15.7 Key Issues with a Government Call Centre Summary Key Terms Case Studies Concept Review Questions References CHAPTER 16 Secure Transactions Infrastructure 16.1 Introduction 16.2 Need for Secure Credit 16.3 Benefits of Collateral 16.4 Current Scenario 16.5 Case Studies 16.6 Future Scenario Summary Key Terms Case Study Concept Review Questions References CHAPTER 17 Integrated Government Financial System (lGFS) 17.1 Introduction 17.2 Importance of an IGFS 17.3 Business Benefits 17.4 Outcomes Expected 17.5 System Requirements 17.6 Security Features 17.7 Critical Success Factors for Implementation of IGFS Project Summary Key Terms Case Study Concept Review Questions References CHAPTER 18 Land Records 18.1 Introduction 18.2 Land Record Systems 18.3 Emerging Technologies and Trends in LRIMS 18.4 Data Security 18.5 On-line Connectivity 18.6 Kiosk and Smart Card 18.7 Open Software Summary Key Terms Case Studies Bhoomi Computerised Land Record System of Karnataka Concept Review Questions References CHAPTER 19 Urban Development Management System 19.1 Introduction 19.2 Importance of Urban Development Management System (UDMS) 19.3 What is Urban Development Management System? 19.4 Objectives of Urban Development 19.5 Requirements of an Urban Development Management Information System 19.6 Components of an Urban Development Management Information System 19.7 Outcomes Expected 19.8 Business Benefits 19.9 System Architecture 19.10 Designing and Development of an MAS 19.11 Development and Deployment Methodology of MAS Summary Key Terms Case Studies Concept Review Questions References CHAPTER 20 e-Agriculture 20.1 Introduction 20.2 Status of ICT Use in Agriculture 20.3 Proposed e-Agriculture Model 20.4 e-Learning in Agriculture 20.5 Other Initiatives Taken in e-Learning, e-Agriculture and Related Areas 20.6 Advantage of Open Software Platform in e-Agriculture 20.7 The Infrastructure in e-Agriculture 20.8 Reference Architecture Summary Key Terms Concept Review Questions References CHAPTER 21 Disaster Management System 21.1 Introduction 21.2 Importance of Management in Disasters 21.3 The Management Systems in Disaster 21.4 Requirements for Proper Disaster Response 21.5 Disaster Management Information System 21.6 Information Requirements of Management 21. 7 Requirements for Emergency Information Management 21.8 Decisions in the Disaster Management System 21.9 Architecture Framework of DMIS 21.10 Performance Measure for DMIS Summary Key Terms Case Study Concept Review Questions References CHAPTER 22 e-Procurement 22.1 Introduction 22.2 e-Procurement 22.3 Benefits to Stakeholders and Outcomes 22.4 Technical Architecture of e-Procurement 22.5 Performance Measure of e-Procurement Summary Key Terms Case Study Concept Review Questions References CHAPTER 23 Forest System 23.1 Introduction 23.2 Importance of Forest Management Information System 23.3 Business Benefits of FMIS 23.4 Functions of the Forest Department 23.5 Operations of Forest Department 23.6 System Architecture 23.7 System Features 23.8 Requirements of FMIS Summary Key Terms Case Studies Summary Information Management and Building Information System in Forestry in Slovakia Concept Review Questions References CHAPTER 24 Human Resource Management Systems (HRMS) for Government 24.1 Introduction 24.2 Importance of a Government HRMS 24.3 High Level Benefits of Government HRMS 24.4 Detailed Government HRMS Functionalities 24.5 Reporting 24.6 Online Queries 24.7 Costs Summary Key Terms Concept Review Questions References CHAPTER 25 IT Enablement of Police Department 25.1 Introduction 25.2 Police Functioning 25.3 IT in Police 25.4 Stakeholders 25.5 Business Benefits 25.6 Architecture of ICT Application in Police Department 25.7 Requirements of the System 25.8 Issues and Concerns Summary Key Terms Concept Review Questions References CHAPTER 26 Overview of a Few Departments and Their Key Systems 26.1 Introduction 26.2 Broad Objectives of the Departments 26.3 Key Departmental Processes and Problems faced By Departments 26.4 Solutions and Benefits 26.5 Department-specific Solutions Summary Key Terms Concept Review Questions Index