DK Essential Managers - Building A Team

Description

5 Contents......Page 7 8 INTERVIEWING PEOPLE......Page 10 12 Developing a checklist......Page 14 14 Creating the job description......Page 16 18 Using digital aids......Page 20 20 Creating a matrix......Page 22 22 Deciding on the agenda......Page 24 24 Building the shortlist......Page 26 26 Inviting the candidates......Page 28 28 Setting the tone......Page 30 30 Choosing the format......Page 32 32 Competency-based questions......Page 34 34 Asking further questions......Page 36 36 Respecting diversity......Page 38 38 Avoiding illegal questions......Page 40 40 Effective observation......Page 42 42 Concluding the interview......Page 44 44 Gathering further information......Page 46 46 Holding an assessment center......Page 48 48 Using psychometric tests......Page 50 50 Testing skills and ability......Page 52 52 Conducting group activities......Page 54 56 Background screening......Page 58 58 Using social networking sites......Page 60 60 Aligning goals......Page 62 62 Assessing strengths......Page 64 66 Making the offer......Page 68 68 Obtaining references......Page 70 70 Sending rejection letters......Page 72 72 Reviewing your process......Page 74 74 Onboarding new employees......Page 76 76 MOTIVATING PEOPLE......Page 78 80 Supporting performance......Page 82 82 Principles of motivation......Page 84 86 Creating the right conditions......Page 88 88 Creating a high-performance culture......Page 90 90 Recruiting the right people......Page 92 92 Measuring motivation......Page 94 94 Designing a job role......Page 96 96 Creating a balance......Page 98 98 Conducting appraisals......Page 100 100 Setting objectives......Page 102 104 Measuring progress......Page 106 106 Training and development......Page 108 108 Recognizing performance......Page 110 110 Paying for performance......Page 112 112 Motivating yourself......Page 114 116 Being a good motivator......Page 118 118 Making people feel valued......Page 120 120 Developing communication......Page 122 122 Identifying demotivation......Page 124 124 Consulting others......Page 126 126 Delegating effectively......Page 128 128 Coaching successfully......Page 130 130 Motivating during change......Page 132 134 Motivating dispersed workers......Page 136 136 Motivating underperformers......Page 138 138 Motivating a project team......Page 140 140 Motivating teams......Page 142 142 Bringing it all together......Page 144 144 MANAGING PEOPLE......Page 146 148 Developing self-awareness......Page 150 150 Using emotional intelligence......Page 152 152 Applying assertiveness......Page 154 154 Examining your assumptions......Page 156 156 Clarifying your values......Page 158 158 Developing your personal mission statement......Page 160 160 Communicating effectively......Page 162 162 Sending messages......Page 164 164 Listening actively......Page 166 166 Reading nonverbal cues......Page 168 168 Teaching skills......Page 170 170 Giving feedback......Page 172 172 Negotiating......Page 174 174 Managing conflict......Page 176 176 Valuing diversity......Page 178 178 Setting goals and planning......Page 180 180 Designing work......Page 182 182 High-performing teams......Page 184 186 Delegating effectively......Page 188 188 Motivating others......Page 190 192 Appraising performance......Page 194 194 Setting ethical boundaries......Page 196 196 Ensuring cultural fit......Page 198 198 Solving problems......Page 200 200 Building power......Page 202 202 Managing change......Page 204 204 Helping others improve......Page 206 208 Coaching and mentoring......Page 210 210 Managing careers......Page 212 212 Index......Page 214 222 Author Biographies......Page 224 224 Acknowledgments......Page 226