Jira Quick Start Guide: Manage your projects efficiently using the all-new Jira

Description

Leverage Jira's powerful task management and workflow features to better manage your business processes Key Features The book covers all major applications of Jira, which are Jira Software, Jira Core, Jira Service Desk. Configure project workflows and the fields that will be used in the project with the help of Jira's features Create tickets for issues and manage your projects using the Jira software Book Description Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators. What you will learn Implement Jira as a project administrator or project manager Get familiar with various functionalities of Jira Configure projects and boards in your organisation's Jira instance Understand how and when to use components and versions in your projects Manage project configurations and Jira schemes Learn the best practices to manage your Jira instance Who this book is for This book will be especially useful for project managers but it's also intended for other Jira users, including developers, and any other industry besides software development, who would like to use Jira for project management. Table of Contents Introducing Jira Getting Started with Jira Core and Basic Usage Using Jira Software for Development Teams Using Jira Service Desk for Help Desks Jira Schemes and Configuring Project Workflow Configuring Project Screens and Permissions Reports and Dashboards Best Practices Cover Title Page Copyright and Credits Dedication About Packt Contributors Table of Contents Preface Chapter 1: Introducing Jira What is Jira? Jira Core Jira Software Jira Service Desk The problems Jira solves Challenges and problems that Jira solves Lack of flexibility Difficulty in customization Difficulty in adoption by teams Extensive training to learn the tool Expensive What are the main benefits of Jira? Standard tool for teams of all sizes  Simple licensing model Lightweight tool Low maintenance Ease of use and intuitiveness Increased productivity Better visibility Integration with other tools Marketplace apps A RESTful API for limitless possibilities Atlassian Community How to decide which application to use? Deployment options Cloud Server Data Center Summary Chapter 2: Getting Started with Jira Core and Basic Usage Getting started with Jira Planning your Jira installation How many users will be using Jira? What problems are you trying to solve with Jira? Which application and what apps would you need? How many projects do you want to create in Jira? What will be the projected usage in six months and one year from now? Integration with other tools Choosing a deployment Setting up a Cloud instance Using Jira Core for business teams Creating a new project Working on a Jira Core project Summary Activity Statistics Board Issues and filters Reports Working on an issue in a Jira Core project Summary Chapter 3: Using Jira Software for Development Teams Using Jira Software for development teams Enabling Jira Software Overview of Agile concepts What is Agile? Scrum and Kanban methodologies Key Agile concepts Roles in Agile Is Jira suitable for development projects? Scrum board Creating a sample Scrum project Populating, ranking, and estimating a backlog using story points Planning and creating sprints   Configuring swimlanes, card colors, edit card fields, and quick filters Swimlanes Card colors Card layout Quick filters Jira Software reports The Burndown Chart The Velocity Chart Kanban board Setting up a Kanban board Column constraints Summary Chapter 4: Using Jira Service Desk for Help Desks Using Jira Service Desk for help desks Enabling Jira Service Desk Overview of Helpdesk Basic features of any help desk Help desk processes Different ways to raise tickets Creating a Jira Service Desk project Using Jira Service Desk Customer portal Queues Customer permissions Configuring Jira Service Desk  Request types Portal settings Email requests Satisfaction settings Knowledge base SLAs Automation Jira Service Desk reports Workload SLA goals Satisfaction Requests deflected Requests resolved Created versus resolved Time to resolution SLA met versus breached Incidents reported by priority Summary Chapter 5: Jira Schemes and Configuring Project Workflow The various types of user in Jira User Project administrator Jira administrator Overview of various schemes in Jira Issue type schemes Workflow schemes Issue type screen schemes Field configuration schemes Permission schemes Notification schemes Customizing Jira workflow New status Creating a new workflow Summary Chapter 6: Configuring Project Screens and Permissions Adding new custom fields in Jira Understanding Jira screens Using the custom field in our project Transition screens Working with permissions Summary Chapter 7: Reports and Dashboards Jira Core reports Average Age Report Pie Chart Report Jira Software reports Burndown chart Velocity chart Jira Service Desk SLA success rate Satisfaction Creating and sharing dashboards Summary Chapter 8: Best Practices Setting up a change control board Documenting your configurations Not creating too many statuses Not creating lots of custom fields Using contexts Using project roles over groups Not modifying default configurations Jira customization process Summary Other Books You May Enjoy Index