ENGLISH

Information Refinement Technologies for Crisis Informatics: User Expectations and Design Principles for Social Media and Mobile Apps

By Marc-André Kaufhold

Book information

Publisher
Springer Vieweg
Year
2021
ISBN
365833343X, 9783658333430
Language
english
Format
EPUB
Filesize
17 MB (17721077 bytes)
Edition
1st ed. 2021
Pages
428\0
Time added
2021-11-30 13:24:57

Description

Marc-André Kaufhold explores user expectations and design implications for the utilization of new media in crisis management and response. He develops a novel framework for information refinement, which integrates the event, organisational, societal, and technological perspectives of crises. Therefore, he reviews the state of the art on crisis informatics and empirically examines the use, potentials and barriers of both social media and mobile apps. Based on these insights, he designs and evaluates ICT concepts and artifacts with the aim to overcome the issues of information overload and quality in large-scale crises, concluding with practical and theoretical implications for technology adaptation and design.

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