ENGLISH

Corporate Identity and Crisis Response Strategies: Challenges and Opportunities of Communication in Times of Crisis

By Olga Bloch (auth.)

Book information

Publisher
VS Verlag für Sozialwissenschaften
Year
2014
ISBN
978-3-658-06221-7, 978-3-658-06222-4
DOI
10.1007/978-3-658-06222-4
Language
english
Format
PDF
Filesize
3 MB (3522167 bytes)
Edition
1
Pages
301\314
Time added
2014-11-10 20:00:00
Communication Studies; Organizational StudiesEconomic Sociology; IndustrialOrganisational and Economic Psychology

Description

The history of crisis management shows that companies embark on particular strategies in response to crisis. So why are some companies’ crisis communication strategies successful, while others are not? The purpose of this book is to broaden the existing knowledge of crisis response strategies by focusing on corporate identity as one of the factors that is most likely to influence their choice. Drawing upon insights from the sensemaking and chaos theories, as well as traditional and alternative, non-European, approaches to strategy formation, Olga Bloch contends that there is a reciprocal relationship between corporate identity and crisis response strategies. This relationship is examined on the example of Toyota Motor Corporation’s communication in response to a crisis caused by a series of recalls of its vehicles in 2009-2010.

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