ENGLISH

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management

By Justin Mathena , Aaron Yetter , Hoss Hostetler (auth.)

Book information

Publisher
Apress
Year
2009
ISBN
978-1-4302-1604-9, 978-1-4302-1605-6
DOI
10.1007/978-1-4302-1605-6
Language
english
Format
PDF
Filesize
7 MB (7633574 bytes)
Edition
1
Pages
264\247
Orientation
yes
Scanned
yes
Time added
2013-08-01 04:00:00
Programming Techniques

Description

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project. The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through real–world solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides long–term success for your organization.

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