Reading and writing public documents : problems, solutions, and characteristics

Description

1. 1. Introduction (by Janssen, Daniel) 2. 2. How research can lead to better government forms (by Jansen, Carel) 3. 3. Undercover research into text quality as a tool for communication management: The case of the Dutch tax department (by Renkema, Jan) 4. 4. Optimizing public information brochures: Formative evaluation in document design processes (by Jong, Menno de) 5. 5. Public documents in a multilingual context (by Hulst, Jacqueline) 6. 6. Improving the quality of public documents: Or: Why training public writers often doesn't work (by Janssen, Daniel) 7. 7. The lack of clarity in a sentence: The style of official documents in Dutch (by Jansen, Frank) 8. 8. Convincing citizens: The role of argument quality (by Hoeken, Hans) 9. 9. Collaborative writing for the government (by Janssen, Daniel) 10. 10. Strategic revision of public documents: How policy writers revise documents in order to reach consensus (by Mast, Niels van der) 11. 11. Trust but verify: Local suspensions of the cooperation principle in political communication (by Neutelings, Rob) 12. 12. Reading to assess in professional life: Reading styles of Dutch parliamentarians (by Neutelings, Rob) 13. References 14. About the authors 15. Index