ENGLISH

Inside a Secret Software Laboratory: An Ethnographic Study of a Global Software Package Producer

By Christine Grimm (auth.)

Book information

Publisher
Gabler Verlag
Year
2012
ISBN
978-3-8349-3386-7, 978-3-8349-7176-0
DOI
10.1007/978-3-8349-7176-0
Language
english
Format
PDF
Filesize
2 MB (2058813 bytes)
Edition
1
Pages
289\297
Orientation
yes
Scanned
yes
Time added
2013-08-01 04:00:00
Business/Management Sciencegeneral

Description

How does one of the world’s biggest Enterprise Resource Planning (ERP) suppliers develop software? How do Oracle, SAP, Microsoft and Co really work? Christine Grimm presents a first-hand account of a social researcher who entered the software laboratory of one of the biggest ERP providers. Presenting an in-depth ethnography on how people act within such labs, she reveals the highly unexpected social character of programming and shows how the vendor reorganizes himself to find new ways to respond to the expectations of the market. Furthermore, the author highlights the informal practices when an ERP system, as a defective or incomplete product, re-enters the supplier’s labs. The book provides a window into what happens if bugs are dug up and emotions on both the supplier and customer sides are running high.

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