Business ethics : ethical decision making and cases

Description

Cover Brief Contents Contents Preface Part 1: An Overview of Business Ethics Chapter 1: The Importance of Business Ethics Chapter Objectives Chapter Outline An Ethical Dilemma Business Ethics Defined Why Study Business Ethics? The Development of Business Ethics Developing Organizational and Global Ethical Cultures The Benefits of Business Ethics Our Framework for Studying Business Ethics Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Chapter 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance Chapter Objectives Chapter Outline An Ethical Dilemma Stakeholders Define Ethical Issues in Business Social Responsibility and Business Ethics Issues in Social Responsibility Social Responsibility and the Importance of a Stakeholder Orientation Corporate Governance Provides Formalized Responsibility to Stakeholders Implementing a Stakeholder Perspective Contributions of a Stakeholder Perspective Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Part 2: Ethical Issues and the Institutionalization of Business Ethics Chapter 3: Emerging Business Ethics Issues Chapter Objectives Chapter Outline An Ethical Dilemma Recognizing an Ethical Issue (Ethical Awareness) Foundational Values for Identifying Ethical Issues Ethical Issues and Dilemmas in Business The Challenge of Determining an Ethical Issue in Business Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Chapter 4: The Institutionalization of Business Ethics Chapter Objectives Chapter Outline An Ethical Dilemma Managing Ethical Risk through Mandated and Voluntary Programs Mandated Requirements for Legal Compliance The Sarbanes-Oxley (SOX) Act Dodd-Frank Wall Street Reform and Consumer Protection Act Laws That Encourage Ethical Conduct Federal Sentencing Guidelines for Organizations Core or Best Practices The Importance of Institutionalization in Business Ethics Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Part 3: The Decision Making Process Chapter 5: Ethical Decision Making Chapter Objectives Chapter Outline An Ethical Dilemma A Framework for Ethical Decision Making in Business Using the Ethical Decision Making Model to Improve Ethical Decisions Normative Considerations in Ethical Decision Making Understanding Ethical Decision Making Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Chapter 6: Individual Factors: Moral Philosophies and Values Chapter Objectives Chapter Outline An Ethical Dilemma Moral Philosophy Defined Applying Moral Philosophy to Ethical Decision Making Cognitive Moral Development and Limitations White-Collar Crime Individual Factors in Business Ethics Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Chapter 7: Organizational Factors: The Role of Ethical Culture and Relationships Chapter Objectives Chapter Outline An Ethical Dilemma Defining Corporate Culture The Role of Corporate Culture in Ethical Decision Making Leaders Influence Corporate Culture Group Dimensions of Corporate Structure and Culture Variation in Employee Conduct Can People Control Their Actions within a Corporate Culture? Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Part 4: Implementing Business Ethics in a Global Economy Chapter 8: Developing an Effective Ethics Program Chapter Objectives Chapter Outline An Ethical Dilemma The Responsibility of the Corporation to Stakeholders The Need for Organizational Ethics Programs An Effective Ethics Program Codes of Conduct Ethics Officers Ethics Training and Communication Systems to Monitor and Enforce Ethical Standards Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Chapter 9: Managing and Controlling Ethics Programs Chapter Objectives Chapter Outline An Ethical Dilemma Implementing an Ethics Program The Ethics Audit Benefits of Ethics Auditing The Auditing Process The Strategic Importance of Ethics Auditing Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Chapter 10: Globalization of Ethical Decision Making Chapter Objectives Chapter Outline An Ethical Dilemma Global Culture, Values, and Practices Economic Foundations of Business Ethics Multinational Corporations Global Cooperation to Support Responsible Business Global Ethics Issues The Importance of Ethical Decision Making in Global Business Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Chapter 11: Ethical Leadership Chapter Objectives Chapter Outline An Ethical Dilemma Defining Ethical Leadership Requirements for Ethical Leadership Benefits of Ethical Leadership Ethical Leadership and Organizational Culture Managing Ethical Business Conflicts Ethical Leaders Empower Employees Ethical Leadership Communication Leader-Follower Relationships Leadership Styles and Ethical Decisions The Radar Model Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Chapter 12: Sustainability: Ethical and Social Responsibility Dimensions Chapter Objectives Chapter Outline An Ethical Dilemma Defining Sustainability How Sustainability Relates to Ethical Decision Making and Social Responsibility Global Environmental Issues Environmental Legislation Alternative Energy Sources Business Response to Sustainability Issues Strategic Implementation of Environmental Responsibility Summary Important Terms for Review Resolving Ethical Business Challenges Check Your EQ Part 5: Cases Case 1: The Volkswagen Scandal: An Admission to Emission Fraud Case 2: Uber Hits a Bump in the Road Case 3: Wells Fargo: The Stage Coach Went Out of Control Case 4: POM Wonderful: Crazy Healthy! Case 5: Monsanto: A Growing Controversy Case 6: Starbucks Venti Social Responsibility and Brand Strategy Case 7: Walmart Juggles Risks and Rewards Case 8: New Belgium Brewing: Crafting a Fresh Social Responsibility and Sustainability Initiative Case 9: The NCAA Has Many Balls in the Air Case 10: Google: The Drive to Balance Privacy with Profit Case 11: Zappos: Taking Steps toward Maximizing Stakeholder Satisfaction Case 12: Lululemon: Turning Lemons into Lemonade Case 13: Insider Trading at the Galleon Group Case 14: Whole Foods: 365 Degrees of Commitment to Stakeholders Case 15: Apple Maintains Strong Ethical Roots Case 16: PepsiCo: Poised to Deal with the "Next Generation" Case 17: Fraud in Dixon, Illinois: All the Queen's Horses Could Not Save Her Case 18: Herbalife Reborn Case 19: CVS: "Fired Up" about Social Responsibility Case 20: Enron: Not Accounting for the Future Endnotes Index