ENGLISH

Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes

By Ronald E. Rice , Stephen D. Cooper

Book information

Publisher
Cambridge University Press
Year
2010
ISBN
9780511779886, 9780521768641
DOI
10.1017/CBO9780511779886
LCC
HD58.7 .R525 2010
Google Books ID
iJVmQRKH5PQC
Open Library ID
OL24452606M
Language
english
Format
PDF
Filesize
2 MB (2570091 bytes)
Pages
400\400
Orientation
yes
Scanned
no
Time added
2011-08-31 04:54:40

Description

Everyone working in organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. In such cases it is normal for people to find ways of completing their work in such a way that they can get around, or just simply avoid, the procedure or system that has caused the problem. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. Using a wide range of case studies and interdisciplinary research, this book gives researchers and practitioners invaluable information on the nature of this pervasive organizational phenomenon and shows how they can be dealt with in order to improve organizational performance.

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