Coaching and Mentoring: Practical Techniques for Developing Learning and Performance

Description

Start measuring the impact of coaching activities and align coaching and mentoring to an organization's overall business strategy. Over the last 15 years, Coaching and Mentoring has become the go-to guide for anyone looking to develop their coaching and mentoring skills at individual, team or organizational level. Clear and accessible, it uses practical tools and best practice to demonstrate how to relate theoretical models to specific situations to gain real benefits. It provides strategies that can be applied to any situation, including life coaching, business coaching and community mentoring. Now in its third edition, Coaching and Mentoring has been fully updated to cover the latest thinking and developments in this area including extended coverage of coaching supervision. There is also a brand new section on practical applications of coaching and mentoring for organizations, which includes advice on how to align coaching and mentoring strategies to overall business goals and how to provide evidence for its transformational impact on employee performance. Full of practical advice, case studies and examples, this comprehensive guide will be of value to everyone involved in any aspect of coaching and mentoring. Contents A personal note from Ed Parsloe, CEO, The OCM Preface Part One The purpose, nature and practice of coaching and mentoring 01 In the mainstream? The management and academic ‘influencers’ The sport coach ‘influencers’ The human resources professional ‘influencers’ The counselling, psychotherapy, psychology and philosophy ‘influencers’ The professional body ‘influencers’ So where does that leave us? Endnotes 02 Models of coaching and mentoring Towards an ideal model The generic coach-mentoring process The coaching benefits scorecard Mentoring A ‘contracting’ process model The manager or leader as a coach-mentor A coach-mentoring competence model Summary Endnotes 03 Community mentors and life coaching What is life coaching? Community mentoring The learning mentor The emergence of the coach-mentor Endnotes 04 Helping people to learn how to learn What is a learning organization? Transformational learning Towards a learning organization model Choosing how best to learn Learning or development? Self-managed learning Principles of adult learning Endnotes 05 Awareness of individual differences Beliefs and values Culture and diversity Gender Philosophies Psychological influences How do we apply our understanding of differences to our practice? Endnotes 06 Feedback that builds confidence and success Observing performance Potential barriers to effective feedback Feedback that builds confidence Observing a team Handling the feedback session Visualizing successful performance Harnessing the essential mental qualities Making winners Endnotes 07 Observant listening It isn’t simple to observe The importance of observing body language Awareness of personal space Trust and distrust Myths and prejudices Active listening Telephone coaching Endnote 08 Questioning Understanding the basic types of question A variety of useful question types Types of questions to be avoided Questioning techniques Endnotes 09 Situational supervision? Situational supervision What is coaching supervision? Formal or informal? How does supervision add value? Endnotes 10 An industry or a maturing profession? What makes a profession? So, is it a profession or an industry? Part Two How to effectively implement coaching and mentoring in organizations 11 Why invest in CAM? What and where is the need? What is great CAM? What is the focus of a CAM agenda and where will it have the greatest impact? How do you build a business case and get buy-in? What will you measure and how will you measure it? Endnote 12 Coaching and mentoring: what they are and how they are used in organizations What are coaching and mentoring? The emergence of the coach-mentor How organizations implement coaching and mentoring What topics do organizations use coaching and mentoring for? A coaching culture – what is it and how can I create it? Endnotes 13 Implementing coaching and mentoring Initiation Communication and buy-in with stakeholders Importance of sponsorship within the organization Design/creation Setting up your project team Effective processes Evaluation/impact review and learning What derailers might you face and how can you address them? Checklist for successful implementation Endnote 14 Roles and responsibilities in coaching and mentoring Whose role and responsibility are coaching and mentoring in organizations? Conclusion Endnotes 15 Supervision in practice The role of supervision in developing coaching capacity in the organization The fundamentals for implementing supervision Outcomes of a ‘built in’ approach to supervision Summary Checklist Endnotes 16 Coaching the team Introduction to team coaching Why team coaching now? What do we mean by coaching a team? Learning teams: the link between high-performing teams and teams that can reflect on their own process Role of the leader in coaching the team Role and relationships of the team coach-mentor Team coach-mentoring contract Team coaching objective Summary Endnotes 17 Coach-mentoring in the system and the impact of culture Working and living in systems We are all influenced by and have impact on the systems around us The individual as a cultural system The organization as a cultural system On-boarding and transition coaching Introducing and embedding a coaching culture Conclusion Endnotes 18 What’s next? Changes in people Changes in technology Changes in organization Endnotes Appendix Index