ENGLISH

Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

By Susan H. Shearouse

Book information

Publisher
AMACOM
Year
2011
ISBN
0814417116, 9780814417119
LCC
HD42 .S54 2011
Google Books ID
sqn9JdRXuwkC
Open Library ID
OL25065026M
Language
english
Format
PDF
Filesize
1010 kB (1034332 bytes)
Pages
273\273
Orientation
yes
Scanned
no
Time added
2012-02-14 18:00:00

Description

We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.

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