Handbook of Organizational Performance: Behavior Analysis and Management

Description

Capitalize on the principles of psychology to develop more effective leadership!Whether you work in a smokestack industry, the service sector, or a high-tech information-based business, the basic principles of industrial/organizational psychology you will find in The Handbook of Organizational Performance can help you obtain better performance from your employees. This comprehensive volume contains all the information you need to understand on-the-job behavior and effectively manage your employees. The Handbook of Organizational Performance gives you the tools and techniques you need to reward positive employee behaviors and correct undesirable ones before they become destructive habits. Using the principles of industrial/organizational psychology, you will learn how to train employees, how to determine criteria for performance appraisals, and how to establish leadership in the workplace.The Handbook of Organizational Performance is a comprehensive guide to all areas of management, including: designing more effective training managing occupational stress using ”pay-for-performance” plans reducing job-related injury and illness taking an active role in occupational safety encouraging business ethics With its clear structure and helpful charts, tables, and figures, The Handbook of Organizational Performance is an indispensable management tool and an essential text for students of business. Handbook of Organizational Performance Behavior Analysis and Management Copyright Contents About the Editors Contributors Foreword Acknowledgments Part I: Foundations Chapter 1. Introduction to Organizational Performance: Behavior Analysis and Management Recurring Themes in OBM Research Literature Conclusion Chapter 2. Principles of Learning: Respondent and Operant Conditioning and Human Behavior Respondent Conditioning Operant Conditioning Verbal Behavior Rule-Governed Behavior Concluding Comments Chapter 3. Developing Performance Appraisals: Criteria for What and How Performance Is Measured Problems with What to Appraise The "How" Issues in Performance Appraisal What Can Be Done to Improve Content and Method? New Criteria for Criteria Identifying What Should Be Appraised Chapter 4. Within-Group Research Designs: Going Beyond Program Evaluation Questions Scientific Method: Matching Research Questions and Designs Drawing Inferences with Confidence Within-Group Designs Answering Program Evaluation Questions Using Within-Group Designs Assessing Trends Over Time Using Within-Group Designs Problems Using Within-Group Designs to Address Comparison Questions Assessing Impact of Multiple Treatments: Alternatives to Asking Comparison Questions Within-Group Designs in Perspective Chapter 5. Schedules of Reinforcement in Organizational Performance, 1971-1994: Application, Analysis, and Synthesis The Basic Importance of Schedules Schedules of Reinforcement: The Basics Schedules of Reinforcement: The Research Application, Analysis, and Synthesis Theoretical Issues and Future Directions Part II: Applications of the Behavioral Model Chapter 6. Training and Development in Organizations: A Review of the Organizational Behavior Management Literature The Importance of Instruction Training Research Comparison Research Training and Motivation Program Development Critique and Future Research Directions Conclusion Chapter 7. Leadership: Behavior, Context, and Consequences A Behavior Analytic Vantage Point on Leadership Selection by Consequences As a Causal Mode Contiguity- and Molar Correlation-Based Laws of Effect Necessary Conditions for Leadership Discussion and Conclusion Chapter 8. The Management of Occupational Stress Job Satisfaction The Measurement of Job Stressors Approaches to the Treatment of Occupational Stress Treatments for Occupational Stress Conclusions and Recommendations Chapter 9. Pay for Performance Variety of Plans Behavioral Approaches to Performance-Based Pay Common Elements Future Research Chapter 10. The Safe Performance Approach Current Approaches to Dealing with Safety Reasons for Unsafe Performance The Safe Performance Model Summary and Conclusion Chapter 11. Actively Caring for Occupational Safety: Extending the Performance Management Paradigm An Actively Caring Model Empirical Support for the Actively Caring Model Assessment of Actively Caring Factors Actively Caring in Action Chapter 12. A Behavioral Approach to Sales Management Background The Behavioral Sales Management Model (BSM): An Overview Final Thoughts Part III: Professional and Theoretical Issues Chapter 13. Marketing Behaviorally Based Solutions Defining Core Products/Services Advertising and Promotion Sales and Market Research Conclusion Chapter 14. Organizational Behavior Management and Organization Development: Potential Paths to Reciprocation Definition and Comparison of OD with OBM Does OD Work? OBM and OD: Potential for Reciprocation Paths to Reconciliation Summary and Conclusion Chapter 15. Social Learning Analysis of Behavioral Management Behavioral Theories Cognitive Theories Convergence and Divergence of the Behavioral and Cognitive Models Social Learning Theory Basic Research on SLT An SLT Model and Framework for Behavioral Management Applied SLT Research Relevant to Behavioral Management Conclusions and Implications Chapter 16. Ethics and Behavior Analysis in Management What Are Ethical Principles? Why Would Organizational Behavior Management Raise Ethical Concerns? Conclusion: OBM and Ethics Chapter 17. Organizational Culture and Behavioral Systems Analysis Overview Theoretical Models of Organizational Culture Organizational Cultures: A Behavioral View Behavioral Systems Models Examples of Cultural Change Via Systems Analysis Maintenance of Effective Cultural Practices Summary Epilogue Index