ENGLISH

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

By Jay R. Galbraith

Book information

Publisher
Jossey-Bass
Year
2005
ISBN
0787979198, 9780787979195
Open Library ID
OL8149478M
Language
english
Format
PDF
Filesize
1 MB (1412271 bytes)
Series
Jossey Bass Business and Management Series
Edition
1
Pages
208\204
Library
Mexmat
Time added
2011-02-23 10:11:24

Description

Designing the Customer-Centric Organization offers today???s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

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