ENGLISH

Managing Reputation in The Banking Industry: Theory and Practice

By Stefano Dell’Atti , Annarita Trotta (eds.)

Book information

Publisher
Springer International Publishing
Year
2016
ISBN
978-3-319-28254-1, 978-3-319-28256-5
DOI
10.1007/978-3-319-28256-5
Language
english
Format
PDF
Filesize
3 MB (3446828 bytes)
Edition
1
Pages
XII, 187\192
Time added
2016-07-20 04:00:00
Economic Sociology; Business Ethics; Accounting/Aufinancegeneral; Organizational Studies

Description

The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management.

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