ENGLISH

101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

By Andrew Griffiths

Book information

Publisher
Allen & Unwin
Year
2007
ISBN
9781741750089, 1741750083
Open Library ID
OL8908039M
Language
english
Format
PDF
Filesize
1 MB (1109711 bytes)
Series
101 . . . Series
Pages
255\255
Topic
Education
Time added
2010-05-17 00:23:50

Description

This book has some really good ideas. However it should mention that the book is designed for businesses who employ staff. As a one person business there were many ideas that I couldn't use - such as telling your staff how to approach customers, getting feedback from staff, watching your staff while they are dealing with customers etcI found myself skipping over pages to get to the next idea that was applicable to my situation. If you don't employ staff you may be a little disappointed in this book as it has many tips you can't use. If you do employ staff - you'll probably love this book as you'll be able to use them all.

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