ENGLISH

Managing Conflict in a Negotiated World : A Narrative Approach to Achieving Productive Dialogue and Change

By Peter M. Kellett; Diana G. Dalton

Book information

Publisher
Incorporated, Sage Publications
Year
2001
ISBN
9781452264400, 9780761918899
LCC
HM1126 -- .K45 2001eb
Language
english
Format
PDF
Filesize
14 MB (14252916 bytes)
Edition
1
Pages
218\218
Time added
2023-08-10 09:51:35
Conflict management. ; Management.; LAN004000; NON

Description

Peter Kellett and Diana Dalton set out in this text to address the question: How do people manage conflict effectively? This is a simple question with an elusive and complex answer. To determine how to manage conflict one must first understand the meaning of conflict for those engaged in it. The authors do this by presenting a step-by-step guide to describing, interpreting, understanding and managing conflict. Using real life narratives, they explain how and why conflict occurs and strategies that one can deploy to manage the conflict. These interpretive and dialogic skills are illustrated clearly through the pairing of personal narratives with relevant discussion questions and challenging exercises. The first part of the book aims to equip readers with the ability to collect, analyze, and learn from conflicts from the perspective of developing more dialogic relationships. The second part enables the reader to apply this interpretive process to several communication contexts. With their thorough coverage of conflict management issues and their engaging writing style, Peter Kellett and Diana Dalton compel readers to examine their own conflicts for opportunities to learn, grow, communicate and change.

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