Reflect & Relate: An Introduction to Interpersonal Communication

Description

Edition after edition, distinguished teacher and scholar Steve McCornack's Reflect & Relate helps students develop the interpersonal communication skills needed to face life's challenges, presenting the latest theory and research with learning tools that makes this scholarship easy to understand and apply. For this edition, McCornack teams up with the ideal co-author--Professor Kelly Morrison of University of Alabama at Birmingham-- whose research and teaching interests include interpersonal, gender, health, deception, and instructional communication. Kelly and Steve have team-taught Interpersonal Communication for more than twenty-five years, winning numerous teaching awards together. They are also life partners. Based on years of classroom experience and the feedback of instructors and students alike, the authors thoroughly reviewed every element of the new edition?to give students the most practical path possible to better interpersonal communication. Kelly and Steve include an important new chapter on gender communication (Chapter 6), which discusses what gender is, how we "do" gender, and how the societal understanding of gender is evolving. Additionally, their completely revised culture chapter (Chapter 5) emphasizes the importance of embracing difference while dismantling cultural divisions. Updated coverage throughout the text reflects changes in the field, technological developments, and more. The book's LaunchPad hosts numerous learning assessment tools, the eBook, videos, and a powerful new video assessment program to incorporate video-based analysis and application. About this Book Cover Page Inside Front Cover Making Relationship Choices Title Page Copyright Page NCA Learning Outcomes Preface Brief Contents Contents From the Reviewers About the Authors Chapter 1 Introducing Interpersonal Communication What Is Communication? Defining Communication Understanding Communication Models What Is Interpersonal Communication? Defining Interpersonal Communication Principles of Interpersonal Communication Motives for Interpersonal Communication What Is Interpersonal Communication Competence? Understanding Competence Self-Quiz: Test Your Self-Monitoring Improving Your Competence Online Issues in Interpersonal Communication Culture Gender and Sexual Orientation Online Communication The Dark Side of Interpersonal Relationships Focus on Culture: Intercultural Competence Making Relationship Choices: Dealing with a Difficult Friend The Journey Ahead Chapter Review Part One / Interpersonal Essentials Chapter 2 Considering Self The Components of Self Self-Awareness Self-Concept Self-Esteem Self-Quiz: Test Your Self-Concept Clarity Focus on Culture: How Does the Media Shape Your Self-Esteem? The Sources of Self Gender and Self Family and Self Culture and Self Communicating Your Self Maintaining Your Public Self Disclosing Your Private Self The Relational Self Competently Disclosing Your Self The Online Self Presenting Your Self Online Evaluating Online Self Presentations Improving Your Online Self-Presentation Improving Your Self Making Relationship Choices: Workplace Self-Disclosure Chapter Review Chapter 3 Perceiving Others Perception as a Process Selecting Information Organizing the Information You’ve Selected Interpreting the Information Reducing Uncertainty Influences on Perception Perception and Culture Perception and Gender Perception and Personality Focus on Culture: Perceiving Race Forming Impressions of Others Constructing Gestalts Calculating Algebraic Impressions Using Stereotypes Improving Your Perception Offering Empathy Self-Quiz: Test Your Empathy Checking Your Perception Practicing Responsible Perception Making Relationship Choices: Balancing Impressions and Empathy Chapter Review Chapter 4 Experiencing and Expressing Emotions The Nature of Emotion Defining Emotion Feelings and Moods Focus on Culture: Happiness across Cultures Types of Emotions Forces Shaping Emotion Personality Gender Managing Your Emotional Experience and Expression Emotional Intelligence Self-Quiz: Assessing Your Emotional Intelligence Managing Your Emotions after They Occur Preventing Emotions before They Occur Reappraising Your Emotions while They Occur Emotional Challenges Anger Online Communication and Empathy Deficits Passion Grief Living a Happy Emotional Life Making Relationship Choices: Managing Anger and Providing Support Chapter Review Chapter 5 Understanding Culture Understanding Culture Culture Defined Co-Cultures Focus on Culture: Is Technology a Cultural Divide? Prejudice Cultural Influences on Communication Individualism versus Collectivism Uncertainty Avoidance Power Distance High and Low Context Emotion Displays Masculinity versus Femininity Views of Time Creating Intercultural Competence World-Mindedness Self-Quiz: Are You World-Minded or Ethnocentric? Attributional Complexity Communication Accommodation Dismantling Divisions Making Relationship Choices: Parent–Child Culture Clash Chapter Review Chapter 6 Understanding Gender Understanding Gender Gender Is Distinct from Sex and Gender Identity Gender Is Learned Gender Is Socially Constructed Doing Gender Considering Gender Roles Gender and Communication Focus on Culture: Gender Equity and Health Gender and Verbal Communication Gender and Nonverbal Communication Gender and Relationships Same-Sex Friendships Romantic Relationships Reflecting on Gender in Our Relationships Self-Quiz: Test Your Sexism Moving beyond Gender Stereotypes Making Relationship Choices: Supporting a Gender-Nonconforming Friend Chapter Review Part Two / Interpersonal Skills Chapter 7 Listening Actively Listening: A Five-Step Process Receiving Attending Self-Quiz: Multitasking and Attention Understanding Responding Recalling The Five Functions of Listening Listening to Comprehend Listening to Discern Listening to Analyze Listening to Appreciate Listening to Support Adapting Your Listening Purpose Understanding Listening Styles Four Listening Styles Gender Differences in Listening Styles Focus on Culture: Men Just Don’t Listen! Culture and Listening Styles Improving Listening Competence Selective Listening Eavesdropping Pseudo-Listening Aggressive Listening Narcissistic Listening The Gift of Active Listening Making Relationship Choices: Listening When You Don’t Want To Chapter Review Chapter 8 Communicating Verbally Describing Verbal Communication Language Is Symbolic Language Is Governed by Rules Language Is Flexible Language Is Cultural Language Evolves Functions of Verbal Communication Sharing Meaning Shaping Thought Naming Focus on Culture: Challenging Traditional Gender Labels Performing Actions Crafting Conversations Managing Relationships Cooperative Verbal Communication Understandable Messages Using “I” Language Using “We” Language Gender and Cooperative Verbal Communication Barriers to Cooperative Verbal Communication Verbal Aggression Deception Self-Quiz: Test Your Deception Acceptance Defensive Communication Communication Apprehension The Power of Verbal Communication Making Relationship Choices: Dealing with Difficult Truths Chapter Review Chapter 9 Communicating Nonverbally Describing Nonverbal Communication Nonverbal Communication Differs from Verbal Communication Nonverbal Communication Is Influenced by Culture Nonverbal Communication Is Influenced by Gender Nonverbal Communication Is Liberated through Technology Nonverbal Communication Codes Communicating through Body Movements Communicating through Voice Communicating through Touch Focus on Culture: Touch and Distance Communicating through Personal Space Communicating through Physical Appearance Communicating through Objects Communicating through the Environment Functions of Nonverbal Communication Expressing Emotion Conveying Meanings Presenting Self Managing Interactions Defining Relationships Self-Quiz: Test Your Nonverbal Dominance Knowledge Competently Managing Your Nonverbal Communication Making Relationship Choices: Dealing with Mixed Messages Chapter Review Chapter 10 Managing Conflict and Power Conflict and Interpersonal Communication What Is Conflict? Conflict in Relationships Power and Conflict Power’s Defining Characteristics Power Currencies Power and Gender Power and Culture Handling Conflict Approaches to Handling Conflict Gender and Handling Conflict Culture and Handling Conflict Focus on Culture: Accommodation and Radical Pacifism Technology and Handling Conflict Conflict Endings Short-Term Conflict Resolutions Long-Term Conflict Outcomes Challenges to Handling Conflict Self-Enhancing Thoughts Destructive Messages Self-Quiz: Test Your Understanding of Destructive Thoughts Serial Arguments Physical Violence Unsolvable Disputes Managing Conflict and Power Making Relationship Choices: Dealing with Family Conflict Chapter Review Part Three / Interpersonal Relationships Chapter 11 Relationships with Romantic Partners Defining Romantic Relationships Liking and Loving Different Types of Romantic Love Key Elements of Romantic Relationships Romantic Attraction Proximity Physical Attractiveness Similarity Reciprocal Liking Resources Technology and Romantic Attraction Relationship Development and Deterioration Coming Together Coming Apart Maintaining Romantic Relationships Maintenance Strategies Maintaining Romance across Distance Deciding Whether to Maintain The Dark Side of Romantic Relationships Betrayal Self-Quiz: How Often Do You Betray Romantic Partners? Jealousy Focus on Culture: Infidelity Internationally Relational Intrusion Dating Violence The Hard Work of Successful Love Making Relationship Choices: Managing Jealousy about a Partner’s Ex Chapter Review Chapter 12 Relationships with Family Members Defining Family Defining Characteristics of Family Types of Families Family Stories Communicating in Families Communication Dimensions Family Communication Patterns Maintaining Family Relationships Maintenance Strategies for Families Technology and Family Maintenance Dealing with Family Dialectics Focus on Culture: Autonomy and Class: Helicopter Parents Family Relationship Challenges Stepfamily Transition Parental Favoritism Self-Quiz: How Much Family Favoritism Exists? Interparental Conflict The Primacy of Family Making Relationship Choices: Struggling with Family Transitions Chapter Review Chapter 13 Relationships with Friends The Nature of Friendship Friendship Defined Friendship Functions Friendship across the Life Span Friendship, Culture, and Gender Friendship and Technology Types of Friendships Best Friends Cross-Category Friendships Focus on Culture: Cross-Orientation Male Friendships Maintaining Friendships Following Friendship Rules Maintenance Strategies for Friends Friendship Challenges Betrayal Geographic Separation Self-Quiz: Friendship Distance-Durability Attraction: Romance and FWB Relationships The Importance of Friends Making Relationship Choices: Choosing between Friends Chapter Review Chapter 14 Relationships in the Workplace The Nature of Workplace Relationships The Culture of the Workplace Networks in the Workplace Organizational Climates Technology in the Workplace Peer Relationships Types of Peer Relationships Maintaining Peer Relationships Mixed-Status Relationships Managing Up Communicating with Subordinates Focus on Culture: The Model Minority Myth Maintaining Mixed-Status Relationships Challenges to Workplace Relationships Workplace Bullying Workplace Romances Sexual Harassment Self-Quiz: Test Your Attitudes about Sexual Harassment Workplace Relationships and Human Happiness Making Relationship Choices: Dealing with Workplace Abuse Chapter Review Glossary References Name Index Subject Index Videos in LaunchPad Inside Back Cover Back Cover